Panchaayat
OpenComplaint

Tata Motors Sierra EV: Grievance closed without resolution, 20+ follow-ups ignored, and PDI-cleared unit had defects

Tata MotorsPC-2026-03444AutomobilesAnonymous ·
0 views0 subscribers0 comments0 shares
Subject: Deeply Disappointed by Dealership Governance, PDI Standards, and Grievance Redressal at Tata Motors Dear Tata Motors , Reetesh Vashist Sarosh Badrinath Poornam I booked the Tata Sierra EV placing immense trust in Tata’s EV engineering and product vision, despite industry-wide feedback regarding customer support challenges. Regrettably, my retail and customer service experience has been profoundly disappointing due to an acute lack of accountability, communication, and basic quality control across both the authorized dealership and Tata Motors’ grievance management teams. Key Issues Encountered: Zero Accountability & Communication Deficit: Over the course of the booking, I dispatched more than 20 follow-up emails and initiated multiple calls across dealership touchpoints and OEM channels. The majority went unanswered or were met with generic, non-committal updates. Premature Closure of Formal Grievance: A service complaint officially logged on October 6th was summarily closed without investigation, resolution, or customer consent. Subsequent requests to reopen this unresolved ticket were refused due to rigid CRM system constraints. Defective Unit Allocation & Flawed PDI: The dealer allocated a vehicle certified as "PDI cleared." Fortunately, an independent Pre-Delivery Inspection (PDI) revealed substantial cosmetic defects, interior scuffs, and structural flaws—compelling me to reject the unit outright. It raises serious concerns about the rigor of dealer-level and factory-level inspection protocols before vehicles are assigned to buyers. I have cataloged comprehensive, timestamped photographic and video evidence corroborating these defects and timeline lapses, which I am ready to furnish for an internal quality and dealer audit. If Tata Motors seeks to sustain its leadership in India's EV transition, systemic improvements in retail oversight, call-center governance, and dealer PDI accountability are urgently required. I look forward to an acknowledgment and a meaningful intervention from leadership.

Source links

History

  1. Case filed

    Filer · 4 Nov 2026, 9:05 am

Comments (0)

    Log in to comment or upvote.

    More complaints about Tata Motors

    Tata MotorsPC-2026-03457·

    Vehicle: Tata Nexon Diesel (Reg: KA51MV6645) Odometer: 27,500 km Age: 4.5 Years (100%…

    Vehicle: Tata Nexon Diesel (Reg: KA51MV6645) Odometer: 27,500 km Age: 4.5 Years (100% Authorized Service History) Tata Motors Ticket No: 5-****** Dealership: Bijjargi Motors, Jamkhandi, Karnataka ​Nature of Complaint: Manufacturing Defect &

    OpenComplaint00
    0
    Tata MotorsPC-2026-03446·

    Tata Motors failed to fix a Harrier EV home charger after 5 complaints, with 7+ day waits and no replacement in a year

    TATAMOTORS Exicom 5 complaints. 5 temporary fixes. Still no working home charger. Is this the EV ownership experience Tata Motors promises? We purchased a Tata Harrier EV in October 2025, expecting a reliable electric vehicle and dependable

    OpenComplaint00
    0
    Tata MotorsPC-2026-03445·

    Tata Motors offered only ₹12,000 off a ₹38,110 bill for a Nexon gearbox that failed at 27,500 km, and refused a recon gearbox

    🚨 Catastrophic Gearbox Failure at just 27,500 km! 🚨 My 4.5-year-old Tata Nexon Diesel, which has a 100% on-time authorized service history, has suffered a sudden, complete internal gearbox failure. At only 27,500 km, this is a shockingly pr

    OpenComplaint00
    0
    Tata MotorsPC-2026-03443·

    Tata Curvv battery drained completely three times, replaced once, failed again within a month; Tata Motors and dealer give no root-cause fix

    Tata Motors Repeated Battery Failure. Repeated Follow-ups. Still No Accountability or Permanent Resolution! I am extremely disappointed with the after-sales service and customer grievance handling by Tata Motors and its authorised dealer, T

    OpenComplaint00
    0
    Tata MotorsPC-2026-03105·

    AC stopped working after bodywork and servicing at Tata Motors Meerut and extra charges requested

    Disappointing After-Sales Service Experience with Tata Motors – Shri Vashu Tata Motors, Meerut I am sharing my recent experience with Shri Vashu Tata Motors, Meerut, hoping that the Tata Motors management will take notice and address this

    OpenComplaint00
    0

    All Tata Motors complaints, customer care & support →