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Tata Motors offered only ₹12,000 off a ₹38,110 bill for a Nexon gearbox that failed at 27,500 km, and refused a recon gearbox

Tata MotorsPC-2026-03445AutomobilesAnonymous ·
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🚨 Catastrophic Gearbox Failure at just 27,500 km! 🚨 My 4.5-year-old Tata Nexon Diesel, which has a 100% on-time authorized service history, has suffered a sudden, complete internal gearbox failure. At only 27,500 km, this is a shockingly premature failure for a major mechanical assembly. The Tata Motors regional team has officially offered me a ₹12,000 discount. While they try to frame this as a "special gesture," it is a written admission on their part that this is a premature manufacturing and material defect—NOT wear-and-tear. If it were my fault, standard policy would dictate a 0% discount. But here is where they are shortchanging me: 1️⃣ Padded Estimates: The dealership inflated the base repair cost to ₹50,511 to make a ₹38,110 final bill look like a big discount, meaning I’m still being asked to pay almost the full actual cost of the repair out-of-pocket. 2️⃣ Unreliable Rebuild: They want to rebuild a shattered gearbox using loose "child parts" (layshaft, input shaft, bearings) rather than approving a reliable, factory-sealed Recon Gearbox Assembly. I have already rejected this unfair compromise. Since Tata Motors has acknowledged this is a factory defect, I am demanding an 85% to 95% Goodwill coverage on the cost of a complete Recon Gearbox, with 100% labor coverage. Bypassing the local gatekeepers and taking this directly to the National Head Office, the MD’s office, and the Consumer Forum (NCH) if not resolved today. It’s time to see if Tata Motors truly stands behind their engineering and their loyal customers. Complaint Reference: 5-****** Vehicle: KA51MV6645 TATAMOTORS TATA.CARS Tatamotors Flagoff @tatamotors_cars Tata Motors Teambhp India Shailesh Chandra #TataMotors #TataNexon #teambhp #NexonDiesel #VocalForLocal Quality https://lnkd.in/eJBRAbDQ Sandesh Sonar on Instagram: "🚨 Catastrophic Gearbox Failure at just 27,500 km! 🚨 My 4.5-year-old Tata Nexon Diesel, which has a 100% on-time authorized service history, has suffered a sudden, complete internal gearbox failure. At only 27,500 km, this is a shockingly premature failure for a major mechanical assembly. The Tata Motors regional team has officially offered me a ₹12,000 discount. Whil Sandesh Sonar on Instagram: "🚨 Catastrophic Gearbox Failure at just 27,500 km! 🚨 My 4.5-year-old Tata Nexon Diesel, which has a 100% on-time authorized service history, has suffered a sudden, complete internal gearbox failure. At only 27,500 km, this is a shockingly premature failure for a major mechanical assembly. The Tata Motors regional team has officially offered me a ₹12,000 discount. Whil instagram.com ​ ​ ​ ​

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  1. Case filed

    Filer · 4 Nov 2026, 9:06 am

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