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Tata Motors failed to fix a Harrier EV home charger after 5 complaints, with 7+ day waits and no replacement in a year

Tata MotorsPC-2026-03446AutomobilesAnonymous ·
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TATAMOTORS Exicom 5 complaints. 5 temporary fixes. Still no working home charger. Is this the EV ownership experience Tata Motors promises? We purchased a Tata Harrier EV in October 2025, expecting a reliable electric vehicle and dependable after-sales service. Unfortunately, our experience with the Tata-provided home charger has been extremely disappointing. Here's what we've experienced: 5 complaints raised for the same recurring charger failure. Around 7 days or more waiting for an engineer after each complaint. The charger works for barely 2–3 days after each intervention before failing again. Not once has the defective charger been replaced. At purchase, we were assured that battery and charger issues would be resolved within 2 working days. Nearly a year into ownership, we are still dealing with the same unresolved issue. The problem isn't just a faulty charger. It's the repeated failure to provide a permanent solution and take accountability. When customers invest in an electric vehicle, reliable home charging is a fundamental part of the ownership experience. I've now formally escalated this matter to Tata Motors, requesting a complete charger replacement, an investigation into the repeated service failures, and appropriate compensation. Given the repeated unsuccessful interventions, we have also requested a full vehicle refund. My question to Tata Motors leadership: How many times should a customer have to raise the same complaint before someone takes ownership and fixes the underlying problem? I request the leadership at Tata Motors and Exicom to personally review this case and ensure a permanent resolution. Complaint references: 69A7K5436W, 6OA7K5727W I hope Tata Motors treats this as an opportunity to improve its EV after-sales experience and restore customer confidence. #TataMotors #TataEV #HarrierEV #CustomerExperience #ElectricVehicles #AfterSalesService

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  1. Case filed

    Filer · 4 Nov 2026, 9:08 am

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