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Tata Curvv battery drained completely three times, replaced once, failed again within a month; Tata Motors and dealer give no root-cause fix

Tata MotorsPC-2026-03443AutomobilesAnonymous ·
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Tata Motors Repeated Battery Failure. Repeated Follow-ups. Still No Accountability or Permanent Resolution! I am extremely disappointed with the after-sales service and customer grievance handling by Tata Motors and its authorised dealer, Trupti Enterprises / Trupti Motors, Bhubaneswar. Our Tata Curvv (Registration No. OD02DB0058) has experienced repeated complete battery drainage: - August 2025: First complete battery discharge. - January 2026: Second occurrence. - August 2026: Third occurrence, even after the vehicle was investigated by the service centre. - 1 October 2026: Battery replaced, with an assurance that the issue had been resolved following a software-related intervention. - 30 October 2026: The same problem occurred again. The vehicle was completely discharged after being parked for approximately one week. Even the doors could not be unlocked. What is particularly disappointing is that the vehicle had already remained at the service centre for more than 10 days during the previous investigation. Despite the battery replacement and assurance of resolution, the same problem has returned. We have repeatedly contacted Trupti Motors and Tata Motors customer care. A complaint has also been registered under Reference No. 5-******. However, despite follow-ups and escalation, there has been no meaningful response or concrete action towards resolving the issue. Our concerns are straightforward: 1. Why has the actual root cause of repeated battery drainage still not been identified? 2. Why was the vehicle declared fit after the previous investigation and battery replacement when the problem persists? 3. Why is there no proactive response or ownership from either the manufacturer or its authorised dealer? 4. Why should a customer repeatedly chase the company for basic support when the vehicle is immobilised due to a recurring problem? We are not looking for another temporary battery recharge or replacement. I expect a comprehensive technical investigation, identification of the actual root cause, and a permanent corrective solution. I request @Tata Motors and @Trupti Motors / Trupti Enterprises to take immediate ownership of this matter, arrange complimentary vehicle towing, involve the senior technical team, and provide a documented root-cause analysis along with a permanent resolution. A vehicle is not just a product purchased by a customer; it is an investment made with the expectation of reliability, safety and dependable after-sales support. "A company's reputation is not defined only by the quality of the product it sells, but by the responsibility it takes when that product fails its customer." I sincerely hope this public escalation reaches the responsible leadership teams and finally results in accountability and a permanent solution. #TataMotors #TataCurvv #TruptiMotors #CustomerExperience #AfterSalesService #CustomerRights #Accountability #AutomotiveIndustry

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  1. Case filed

    Filer · 4 Nov 2026, 9:02 am

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