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Customer says Axis Bank charged ₹2,700 foreclosure fees after EMI was fully paid and told no further charges

Axis BankPC-2026-03008Banking & LoansAnonymous ·
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Axis Bank Dear Axis Bank Team, I purchased a mobile phone on EMI using my Axis Bank credit card in June 2026. However, I contacted Axis Bank Customer Care and requested the cancellation of the EMI facility, as I was willing to pay the entire outstanding amount in one lump sum. After discussing the matter with Customer Care, I paid the full outstanding amount on 1 August 2026. At that time, I was clearly informed by the Customer Care representative that no additional charges would be levied by the bank in the future. However, on 30 September 2026, the bank charged me approximately ₹2,700 towards EMI foreclosure charges, processing fees, and GST, which is contrary to the information provided by Customer Care. I subsequently contacted the Ashokvan, Dahisar East branch, and the branch team forwarded an email to the concerned department. I have also sent two to three reminder emails, but I have not received any response or resolution from the concerned team. I request you to kindly investigate this matter, reverse the incorrectly levied charges of approximately ₹2,700, and provide me with a written confirmation of the resolution at the earliest. It is disappointing that despite making the full payment and following up multiple times, I have not received a proper response from the bank. If this issue remains unresolved, I will be compelled to reconsider my banking relationship with Axis Bank and may proceed with closing my bank accounts and credit card in the coming months. I look forward to your prompt response and resolution. Regards, Sunil Yadav

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  1. Case filed

    System · 27 Oct 2026, 10:31 am

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