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Fraud lent transaction from indusind bank account to axis Bank credit card of 109921

Axis BankPC-2026-02893Banking & LoansAshutosh Chaturvedi ·
📌 FINAL UPDATED LETTER WITH CORRECT AMOUNTS Subject: Urgent Request for Refund of Fraudulent Transactions – IndusInd Salary Account Breach on 1st December 2025 Cyber Complaint Reference: ****** IndusInd Bank Case No.: 80302914 ⸻ To, Cyber dost ⸻ Dear Sir/Madam, I am writing to urgently bring to your attention a serious case of unauthorized access, account hacking, and fraudulent debit of ₹5,50,512.25 from my IndusInd Bank salary account, which occurred on 1st December 2025 at approximately 3:00 PM. ⸻ 🔴 Incident Summary On 1st December 2025, my mobile phone was hacked, and I suddenly started receiving OTPs for transactions I did not initiate. Without my knowledge or consent: 1. Two Fixed Deposits linked to my IndusInd Bank salary account were prematurely closed through the “Indie” mobile banking app. 2. The fraudster then executed three unauthorized credit card bill payments: Fraudulent Transactions • AXIS Bank Credit Card: ₹1,09,921.23 • SBI Credit Card: ₹2,06,596.02 • SBI Credit Card: ₹2,06,596.02 Total Fraud Amount: ₹5,50,512.25 These transactions were completed in less than 15 minutes, showing a coordinated cyberattack. ⸻ 🔴 Evidence of Phone Hijacking / Call Forwarding Fraud During the same period, when my colleague attempted to call me: • My incoming calls were being forwarded to the fraudster, • Indicating SIM hijacking / unauthorized call forwarding setup, • Proving that this was a high-tech cyber fraud, not user negligence. ⸻ 🔴 Immediate Actions Taken by Me • Immediately froze my IndusInd Bank account. • Filed a complaint with Cyber Crime Helpline 1930 → Ref: ******. • Filed a grievance on the PMO Portal. • Reported the fraud to IndusInd Bank, generating Case No. 80302914. I acted instantly and responsibly. ⸻ 🔴 RBI Guidelines – Zero Customer Liability As per the RBI circular dated 6 July 2017, the customer has zero liability when: • The fraud happens due to a third-party breach, and • It is reported within three days. Both criteria apply to my case: • The fraud originated from mobile hacking and call forwarding manipulation, • I reported the issue immediately. Therefore, the entire loss of ₹5,50,512.25 must be refunded by the bank as per mandatory RBI rules. ⸻ 🔴 Request for Immediate Action I request IndusInd Bank to urgently: 1. Reverse all three fraudulent credit card payment transactions. 2. Refund the prematurely closed FD amounts. 3. Provide a written investigation report and expected resolution timeline. 4. Confirm blocking/reversals from beneficiary credit cards used by fraudster. This money represents my hard-earned savings, and the ongoing delay has caused profound financial and emotional distress. ⸻ 🔴 Documents Attached • Cyber Complaint: ****** • IndusInd Case No.: 80302914 • Screenshots/SMS of FD closures • Fraud transaction SMS/notifications • PMO registration acknowledgment I request your urgent and compassionate intervention as per RBI consumer protection norms. Please treat this as a priority case. Thank you. Warm regards, Ashutosh chaturvedi IndusInd Bank Salary Account Holder

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  1. Case filed

    Filer · 24 Oct 2026, 3:38 pm

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