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Urgent Request for Credit Card NOC and Correction of CIBIL Account Status

Axis BankPC-2026-02993Credit CardsAnonymous ·
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Dear Axis Bank, I am extremely disappointed with the way my credit card closure and NOC request is being handled. It has already been 10 days since my payment, despite the initial assurance that my issue would be resolved within 3 working days. Your Customer Care team has confirmed that ₹26,340.72 has been debited and that an additional ₹1.28 is lying as an excess amount with the bank. Your team has also confirmed that the account is closed. Despite these confirmations, why have you still not issued my NOC or ensured the correction of my CIBIL report? I have repeatedly followed up with your Customer Care team, Nodal Officer and Principal Nodal Officer (PNO), Uday Kant. Even on Saturday, the PNO informed me by email that the issue would be resolved within another 3 working days. It has already been 10 days. How much longer am I expected to wait? I have also raised a formal dispute with CIBIL, but my complaint remains unresolved despite continuous follow-ups. Reference Details: * Axis Bank Credit Card ending: 1227 * Payment Amount: ₹26,340.72 * Excess Amount: ₹1.28 * CIBIL Dispute ID: P16102026619011 * CIBIL Service Request No.: 11423489 * Credit card account number: 9267 * Axis Bank Service Request Number: ****** I have exhausted my patience chasing different departments for a resolution. Repeatedly being told that my case is “under process” is not an acceptable response when the payment and account closure have already been confirmed by your own team. I urgently require the following: 1. Immediate issuance of my No Dues Certificate (NOC). 2. Correction of my CIBIL account status to CLOSED instead of SETTLED, in accordance with the actual account closure and payment terms. 3. Confirmation that the outstanding balance and overdue amount are reported as ₹0, wherever applicable. 4. Written confirmation of the corrective action taken. I expect my NOC and a clear written update on the CIBIL correction by the end of today. Axis Bank, I have fulfilled my payment obligation as communicated to me. I expect the bank to fulfil its responsibility without forcing me to make endless follow-ups. Please treat this complaint as urgent and provide a concrete resolution instead of another extension. #AxisBank #CIBIL #CustomerService #BankingComplaints #CreditCard Source LinkedIn post: https://lnkd.in/p/gf9EB5N2

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  1. Case filed

    System · 26 Oct 2026, 9:17 am

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