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Committed Preferential Exchange Rate Not Honoured on International Transfers; Relationship Manager Unresponsive

Axis BankPC-2026-02908Banking & LoansAnonymous ·
Axis Bank - - I am extremely disappointed with the way Axis Bank is handling my account and international fund transfers. I regularly transfer funds from my bank account in Vietnam to my Axis Bank account in India. Despite receiving a commitment from your Mumbai team regarding a preferential exchange rate, and specifically reconfirming the rate before transferring the funds, I continue to receive the old/lower rate. What makes this worse is the complete lack of accountability afterwards. My Relationship Manager, Raja Khan, and his reporting manager, Vishnu Wadekar, at the Oshiwara branch in Mumbai are now not responding to my calls or addressing the issue. I have been an Axis Bank premium customer for many years. Is this really the level of service and accountability Axis Bank considers acceptable for its long-standing premium customers? I expect Axis Bank to investigate this immediately, explain why the committed rate was not honoured, rectify any financial difference arising from it, and have someone senior contact me to resolve this matter.

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  1. Case filed

    System · 24 Oct 2026, 7:40 pm

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