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Zepto / Humpy Farms - Delivery of 4 Packets of Curdled A2 Cow Milk & Repeated Refund Rejection Claiming Valid Expiry Date

ZeptoPC-2026-02827E-commerceAnonymous ·
🚨 **PUBLIC REMINDER TO ZEPTO & HUMPY FARMS SENIOR MANAGEMENT — ACTION STILL AWAITED!**n Dear Aadit Palicha, Kaivalya V. and Humpy Farms Senior Management, This is a public reminder regarding my unresolved complaint about receiving **4 packets of curdled Humpy Farms A2 Cow Milk through Zepto**. Despite reporting the issue, sharing photographs through Zepto's customer support chat, sending multiple emails and speaking with the support team, I have still not received a satisfactory resolution. Zepto has repeatedly rejected my refund request, stating that the milk was within its expiry date and met its quality standards.nn**My question remains simple: Does an unexpired product automatically mean that it was delivered in good condition?**n I regularly order the same Humpy Farms A2 milk through Blinkit without facing this problem. I request both companies to investigate the repeated issue and clarify what went wrong.nn📌 My previous public complaint: LinkedIn: https://lnkd.in/p/g9dFV8qSnFacebook: https://lnkd.in/gHqdJc-hn ### What I am asking for:nn✅ Full refund for all 4 milk packets.n✅ Review of the photographs and complaint records already submitted.n✅ A proper investigation into storage, handling and delivery conditions.n✅ A clear written response from the responsible senior management team. I appreciate the apology received from Zepto, but **an apology without concrete action is not a resolution**. If this matter continues to remain unresolved, I will pursue a formal complaint through the National Consumer Helpline and consider proceedings before the appropriate Consumer Disputes Redressal Commission. I am seeking a fair resolution, not a favour. I request the senior management of both companies to acknowledge this complaint and provide a clear response.nn**Please intervene and resolve this matter.**n #Zepto #HumpyFarms #A2CowMilk #CustomerRights #ConsumerRights #CustomerExperience #FoodQuality #FoodSafety #RefundDenied #ConsumerGrievance #CustomerService #ConsumerProtection #LinkedInIndia Aadit Palicha Kaivalya V.

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  1. Case filed

    System · 23 Oct 2026, 5:35 pm

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