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Zepto - Repeated Delivery of Expired Consumables (Vitamin Gummies) & Systematic Quality Control Failures

ZeptoPC-2026-02849E-commerceAnonymous ·
Dear Zepto, expired products are NOT acceptable. This is not the first time I've received an expired product from Zepto, and honestly, that makes this experience even more disappointing. This time, I was feeling low and thought I'd do something small for myself. I decided to order some vitamin gummies, hoping for a little pick-me-up. Instead, I received an expired product. Something as basic as checking expiry dates before delivering a product should never be overlooked, especially when it comes to products that people consume. Quick delivery is great, but what's the point of delivering in 10 minutes if the product isn't even safe to consume? As customers, we trust platforms like Zepto to deliver products that are fresh, valid, and safe. We shouldn't have to double-check every single item to make sure we haven't been sent something expired. And when this happens repeatedly, it stops being a one-time mistake and becomes a serious question about quality control. Zepto, customers don't just pay for convenience. They pay for trust. I hope this reaches the right team and leads to actual improvements rather than just another automated apology or refund. Has anyone else experienced something similar with Zepto? Zepto Aadit Palicha

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  1. Case filed

    System · 24 Oct 2026, 4:48 am

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