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Flipkart - Defective Induction Cooktop Delivered via Open Box Delivery, Working Condition Not Verified & Return/Refund Denied Despite 10-Day Policy

FlipkartPC-2026-02738E-commerceAnonymous ·
Disappointed with Flipkart's Customer Service and Product Reliability! I recently ordered an induction cooktop from Flipkart. Although the product was delivered under the Open Box Delivery process, the delivery agent did not check whether the induction was actually working. When I tried to use it later, I discovered that the product was not working at all. To make matters worse, despite the stated 10-day return policy, I was informed that the product was not eligible for return or refund, and no replacement was being provided. As a customer, this experience is extremely disappointing. If a product is delivered through an open-box process, shouldn't its basic working condition be verified? And if an electronic product turns out to be defective, shouldn't there be a fair and transparent resolution process? Online shopping is built on trust. When customers receive defective products and are left without proper support, it raises serious questions about product quality checks, delivery procedures, and after-sales service. A few important questions for Flipkart: What is the purpose of open-box delivery if the product's working condition is not verified? Why should customers bear the loss for receiving a defective electronic product? Where is the customer protection when neither a return, refund, nor replacement is offered? Experiences like these make customers lose confidence in online shopping. I hope Flipkart takes such complaints seriously and works toward a fair resolution for its customers. Customer trust is earned through accountability, not just by delivering products. #Flipkart #CustomerExperience #CustomerService #OnlineShopping #ConsumerRights #Accountability

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Product Ordered
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Core Ground Issue
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Demanded Action
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  1. Case filed

    System · 22 Oct 2026, 5:19 pm

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