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Flipkart - Pre-Activated Samsung Galaxy S25 Ultra Sold as New, Repeated Pickup Failures & Return Request False Cancellation Due to Policy Expiry

FlipkartPC-2026-02744E-commerceAnonymous ·
Dear Flipkart Team, I am compelled to escalate this issue publicly after repeated unsuccessful attempts to resolve it through customer support and the Grievance Officer. I placed an order for a Samsung Galaxy S25 Ultra on 9 October 2026, received the phone on 14 October 2026, and my return/refund request was accepted on 17 October 2026. The reason for my return was that the phone appeared to be pre-activated and out of warranty. This was confirmed by the Samsung service team when I approached them to verify the device's warranty status. I purchased the phone expecting a new device with the applicable warranty, not a device that had already been activated and was showing an out-of-warranty status. Despite my return request being accepted, Flipkart has repeatedly failed to collect the product. Multiple pickup dates were scheduled, but the pickup executive did not arrive. Each time I contacted customer support, I was assured that the issue would be resolved within 24 hours. Instead of arranging a reliable alternative, the pickup kept getting rescheduled. I escalated the issue to the Grievance Officer and continued following up. Now, after these repeated delays, my return request has been marked as CANCELLED because the return policy expired, even though my complaint regarding the pending pickup remains open in the Flipkart app. How can a customer be held responsible for missing a return window when the return was accepted on 17 October and Flipkart repeatedly failed to complete the scheduled pickup? I have now registered a complaint with the National Consumer Helpline (NCH), but the issue remains unresolved. I request your immediate intervention to:n>>Reinstate my original return request.n>>Arrange pickup of the device without further delays.n>>Process my refund to the original payment method in accordance with the applicable return terms.n>> Investigate why repeated pickup failures resulted in the cancellation of an already accepted return request. I am not looking for another callback or another assurance that the issue will be resolved within 24 hours. I expect a concrete resolution and accountability for these repeated failures. I hope the senior leadership team will look into this matter and resolve it promptly. Flipkart Flipkart Seller Hub Flipkart Support Flipkart Review Services for Authentic Customer Feedback

Reference details

Complainant
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Product Ordered
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Accepted Return Date
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Core Ground Issue
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  1. Case filed

    System · 22 Oct 2026, 5:33 pm

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