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Flipkart - Mismatched Product Delivered (OD438837990876911100) & Repeated Return Rejections Within 10-Day Window

FlipkartPC-2026-02747E-commerceAnonymous ·
Dear Flipkart Team, I am raising this issue on social media because your customer support team has failed to resolve a serious issue with my order, OD438837990876911100. I ordered the Sasimo 9-Door, 12-Shelf Plastic Kids Collapsible Cupboard (PC Collapsible Wardrobe). However, upon opening the package, I discovered that although the colour was correct, the products design and configuration were completely different from what was advertised product for which i have placed order. As shown in the screenshots attached: Product ordered: 9+3 configuration, with 9 square-shaped compartments and 3 rectangular compartments. Product received: 10+2 configuration, with 2 compartments having a different, diagonal/open design. Despite the product being covered by a 10-day return policy, my return request has been rejected twice. I have also contacted customer care several times, but I have received no satisfactory resolution. The only response is that the backend team is still verifying the issue. This is extremely disappointing and raises serious concerns about the sellers practices and Flipkarts handling of customer complaints. Selling a product that differs from the advertised design and then rejecting valid return requests is unacceptable. Kalyan Krishnamurthy, as a Flipkart customer, I request your personal intervention to resolve this matter. Please arrange the return of the incorrect product and issue a full refund to my original payment method. I expect Flipkart to take accountability and provide a concrete resolution instead of further delays and repeated rejections. Order ID: OD438837990876911100 #Flipkart #CustomerExperience #ConsumerRights

Reference details

Complainant
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Product Ordered
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Order ID
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Core Ground Issue
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  1. Case filed

    System · 22 Oct 2026, 5:38 pm

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