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Flipkart - Transit Damaged Haier Refrigerator (₹27,537), 50+ Unbriefed Support Calls, False Return Rejection & Ignored NCH Docket 10418966

FlipkartPC-2026-02735E-commerceAnonymous ·
Flipkart Kalyan Krishnamurthyn How Does a Common Person Actually Reach @Flipkart Customer Support? 20+ Emails Ignored, 50+ Calls Wasted, and Returns Falsely Rejected! I am raising a serious question to Flipkart leadership today: Does your Customer Support actually exist to help customers, or is it just an automated wall designed to make middle-class people give up? I spent ₹27,537 (1 full year of my middle-class family savings) on a Haier 325L Bottom Mount Refrigerator as a festive gift for my parents. It was delivered on Oct 15 with transit damage—dented body and a bottom door that refuses to lock. Even the authorized @Haier India technician refused installation (cancelled on Oct 18) and gave a written Job Sheet stating it is damaged beyond repair. Since Day 1, trying to get @Flipkart Customer Support to simply read my messages has been a complete nightmare:nn🚨 1. No One Reads Customer Emails: I have sent 20+ emails across 6 days to Customer Support, Escalations, and the Grievance Officer. Every single email had 11+ photos, videos, and the official Haier Job Sheet. Not a single human bothered to open the attachments!n🚨 2. Robotic Wait 24 Hours Loops: Every time I write my pain in an email, I am slapped with a copy-paste template. Today at 10:04 AM, agent Sampath Kumar sent yet another robotic reply: Please be assured that I will...nn🚨 3. 30+ Unbriefed Call Agents: I have called 50+ times and spoken to 30+ different representatives. Every day, a new agent talks to me from scratch as if the previous 5 days never happened. On Oct 19, an agent called (+91 44 6749 0200) and said my return was approved. On Oct 20, another agent asked me to send photos again!nn🚨 4. Blantant Lies & False Rejection Today: After sending 20+ emails filled with photo/video evidence, Flipkart's system today marked BOTH my Refund and Replacement as Return Rejected—claiming photos were not uploaded! Right underneath the rejection sits the ironic badge: Flipkart Trust Shield. I have sent 33 photos with a ppptx file with all photos. When Customer Support doesn't listen on calls, doesn't read emails, ignores attachments, and even the Grievance Officer sends automated replies—how is a common customer supposed to get justice? I have already escalated this to the National Consumer Helpline (Docket: 10418966). Simply someone write - Will revert on this. Not even consumer helpline is being respected. I demand @Flipkart's Senior Management step in TODAY, hold your Customer Support team accountable for ignoring my evidence, and immediately process my pickup and refund /replacement of ₹27,537. i want to look at the emails which has been sent to ******: 10418966n#Flipkart #CustomerSupportFailure #ConsumerRights #FlipkartSupport #KalyanKrishnamurthy #CustomerHarassment #ECommerceIndia #NationalConsumerHelpline #HaierIndia

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  1. Case filed

    System · 22 Oct 2026, 5:09 pm

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