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Flipkart - Defective iPhone Sold, Charging Issue Reported Within Return Window & Offloaded to Apple Service Centre

FlipkartPC-2026-02694E-commerceAnonymous ·
Flipkart Flipkart Minutes Flipkart Support Kalyan Krishnamurthy iPhone iphone support Virat Bhatian Flipkart Support this is 3rd Day Still No resolution. Binny Bansal Requsting your support. Subject: Serious Escalation to Senior Management – Faulty iPhone Sold and No Support from Flipkartn Order ID: OD338859033905603100n Dear Flipkart Senior Management and Customer Support Team, I am writing to express my extreme disappointment and frustration with the product quality and the unacceptable after-sales service provided by Flipkart. I purchased an iPhone through your platform and highlighted the charging issue before the return policy period expired. Despite bringing this issue to your attention within the eligible period, I am now being directed to an Apple Authorised Service Centre, with Flipkart refusing to take proper responsibility for the matter. I would like to ask a simple question: If a customer receives a potentially defective product from your platform and reports the issue within the return window, why should the customer be left to run from one service centre to another instead of receiving proper support from Flipkart? The issue was reported before the return policy expired, and this fact must be considered while reviewing my case. I should not be made to bear the inconvenience, uncertainty, and potential financial burden arising from a product issue that I reported within the stipulated period. This experience has seriously damaged my trust in Flipkart. Selling products is not enough; taking responsibility for customer complaints and providing meaningful after-sales support are equally important. Based on this experience, I would strongly hesitate to purchase another iPhone or any other expensive electronic product from Flipkart. I request that you: 1. Escalate this matter immediately to your senior management and grievance redressal team. 2. Review my original complaint and acknowledge that the charging issue was reported before the return period expired. 3. Investigate the product issue and explain why Flipkart is refusing to provide an appropriate resolution. 4. Arrange a fair resolution, including replacement or refund, as applicable under the relevant policy and consumer rights. 5. Provide a written responsen I also request that Apple be kept informed of this complaint, as the issue concerns an iPhone purchased through Flipkart and the handling of the complaint following the purchase. I expect accountability, a proper investigation, and a concrete resolution—not another referral to a third party. If this matter continues to remain unresolved, I will consider escalating it through the appropriate consumer grievance channels.

Reference details

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Order ID
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Product Details
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Core Ground Issue
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  1. Case filed

    System · 21 Oct 2026, 5:52 pm

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