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Flipkart - Open-Box Delivery Damaged Microwave Returned Without OTP, Stagnant App Status & Delayed Refund

FlipkartPC-2026-02717E-commerceAnonymous ·
Flipkart Suresh John Kalyan Krishnamurthy Flipkart, this is unacceptable customer service! My microwave was damaged during open-box delivery. Following your customer care executive's instructions, I returned it without sharing the OTP, and the delivery partner took it back. Yet, your app still shows pickup pending! Despite long hours of waiting, repeated follow-ups, and a formal complaint, there is still no proper response or resolution from Customer Care. I have now escalated the matter to the National Consumer Helpline. Why should a customer suffer because of your internal communication failures? I demand accountability, a clear response, and my refund without further delay. Customers deserve solutions, not endless waiting!

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Complainant
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Product Details
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Core Ground Issue
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  1. Case filed

    System · 22 Oct 2026, 4:31 pm

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