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Flipkart - Self-Pickup Charges at Ekart Hub & Arbitrary 44% Phone Exchange Devaluation

FlipkartPC-2026-02683E-commerceAnonymous ·
A Flipkart Plus member's Big Billion Days experiencenFlipkart Kalyan Krishnamurthyn I ordered a phone for my mother on October 8, with delivery promised by October 11. I escalated multiple times and kept waiting for a clear update or a resolution. On October 14, I was told the order would not be delivered to my address. My options were to collect it from the E-kart hub or have it rescheduled. I collected it myself, after paying ₹200 in pickup charges. At the hub, I saw other customers who had come straight from office meetings and urgent work to do the same. I can completely understand the rush during Big Billion Days. Still, paying for home delivery and then travelling to pick up the phone is not acceptable. The exchange was the second problem. I've exchanged phones on Flipkart before, but this was my worst experience. My old Motorola had no scratches or functional issues. Only the box was missing. The value quoted was ₹5,900 and the final value was ₹3,350, which is ₹2,550 (about 44%) lower. When I asked why, I was told, in words to the effect of, "Ma'am, whatever the backend verifies." My question: the exchange assessment is based on photos taken during pickup. Can customers see those photos and the criteria used to value the phone? I'm asking for nothing but transparency, and for steps to make sure other customers don't go through this. Would love to hear your view in the poll below. #Flipkart #BigBillionDays #CustomerExperience #Ekart

Reference details

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Order Details
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Core Ground Issue
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Demanded Action
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  1. Case filed

    System · 21 Oct 2026, 5:31 pm

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