Panchaayat
OpenComplaint

Flipkart & Wakefit - BBD Order Delay: Bed Delivery Pending Over 10 Days, Blame Shifting & Unusable Mattress

FlipkartPC-2026-02700E-commerceAnonymous ·
I'm extremely disappointed with the service and delivery experience from Wakefit and Flipkart. I ordered a bed and mattress during the Big Billion Days sale on the very first day of the sale (screenshot attached). It has now been more than 10 days, and while the mattress was delivered, the bed is still nowhere in sight. The biggest concern is that the return window for the mattress has neared expiry. Left with no choice, I had to unbox and inspect the mattress to ensure there were no issues. Thankfully, the mattress itself is fine. However, I am now stuck with a large mattress occupying space inside my house because the bed that it is supposed to go on has not been delivered. I cannot use it properly, nor can I conveniently store it elsewhere. This is not the experience any customer expects after placing an order well in advance. What is even more frustrating is the lack of ownership from customer support:n• Wakefits response: We cant do anything since the order is placed on Flipkart.n• Flipkarts response: You will get a call from another team or you can check with Wakefit team. After multiple follow-ups with both customer support teams, I still do not have a clear resolution, a firm delivery commitment, or any accountability from either side. Nor did I get any call from any of the team like the Flipkart customer service has mentioned. To be very clear: I do not want a refund. I do not want a return. I simply want the product that I paid for to be delivered on time and without any further delays. Customers should not have to spend days chasing support teams for a basic update on an order that was placed more than 10 days ago, especially during a major sale event where delivery commitments play a key role in purchasing decisions. I hope both Wakefit and Flipkart take note of this and ensure that such experiences are not repeated for customers. #CustomerExperience #Wakefit #Flipkart #DeliveryDelay #Disappointed #CustomerService #BigBillionDays #Ecommerce #CustomerSupportFail

Reference details

Complainant
***************
Order ID
***************
Product Details
***************
Core Ground Issue
***************

Source links

History

  1. Case filed

    System · 21 Oct 2026, 6:08 pm

Comments (0)

    Log in to comment or upvote.

    More complaints about Flipkart

    FlipkartPC-2026-02695·

    Flipkart - Unresolved Lenovo ThinkPad E14 Return: ₹84,902 Refund Blocked, Serial Discrepancy & Cancelled Return Loop

    🚨 PUBLIC ESCALATION – FLIPKART COMPLAINT STILL UNRESOLVEDn I am publicly escalating my unresolved complaint regarding a Lenovo ThinkPad E14 purchased through Flipkart. Amount: ₹84,902nDelivered: 10 August 2026nReturn requested: 13 August 2

    OpenComplaint0
    0
    FlipkartPC-2026-02694·

    Flipkart - Defective iPhone Sold, Charging Issue Reported Within Return Window & Offloaded to Apple Service Centre

    Flipkart Flipkart Minutes Flipkart Support Kalyan Krishnamurthy iPhone iphone support Virat Bhatian Flipkart Support this is 3rd Day Still No resolution. Binny Bansal Requsting your support. Subject: Serious Escalation to Senior Managemen

    OpenComplaint0
    0
    FlipkartPC-2026-02693·

    Flipkart - Pixel 10a Unilaterally Cancelled, False 'Unserviceable PIN Code' Claim on Government NCH Portal & ₹20,000 Price Inflation

    🚨 FLIPKART: ORDER CANCELLED WITHOUT MY CONSENT—AND A SERIOUS CONTRADICTION IN THE EXPLANATION GIVEN ON A GOVERNMENT GRIEVANCE PORTALn I ordered a 📱 Google Pixel 10a (Berry, 256 GB) on 8 October 2026.n🆔 Flipkart Order ID: OD33882533407630610

    OpenComplaint0
    0
    FlipkartPC-2026-02692·

    Flipkart - 3 Out of 4 Items Missing in Sealed Package, OTP Sharing Used to Blame Customer & Refuse Support

    Online shopping is supposed to make life easier, but my recent experience with #Flipkart has been an absolute nightmare. I recently ordered 4 items of the same product in a single order. At the time of delivery, the delivery agent handed ov

    OpenComplaint0
    0
    FlipkartPC-2026-02691·

    Flipkart - Incomplete Curtain Order Delivered (1 of 2 Sets) & Refund Denied Based solely on Delivery Agent Statement

    🚨 Flipkart Delivered Only 1 Set of Curtains Instead of 2 Sets – ₹1,112 Refund Denied! Order ID: OD338864720969056100n I ordered 2 sets of curtains from Flipkart, but received only 1 set. Despite receiving an incomplete order, Flipkart is r

    OpenComplaint0
    0

    All Flipkart complaints, customer care & support →