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Flipkart - Undelivered Big Billion Days Google Pixel 10a Order & Customer Support Forcing Order Cancellation to Reorder at Higher Price

FlipkartPC-2026-02816E-commerceAnonymous ·
Update: Still no delivery from Flipkart Now I'm being asked to cancel my order and buy it again? My frustrating experience with Flipkart continues. I ordered a Google Pixel 10a during the Big Billion Days sale on 8 October 2026. The order was shipped through Ekart Logistics , reached multiple facilities in Bengaluru, and was even marked "Out for Delivery" on 12 October. Yet, despite repeated assurances from customer support that the phone would be delivered, I still haven't received my order. And now comes the most unbelievable part. I received a call from customer care, and instead of providing a concrete delivery solution, I was asked to cancel my existing order and place a new one. Seriously, Flipkart? We placed the order during your Big Billion Days sale, trusting your platform and paying the price offered at that time. The current price is different. If I cancel and reorder, why should I have to bear the consequences of a failed delivery process and potentially pay more for the same product? This raises a very concerning question: Are customers who purchase products during major sales expected to cancel their orders and pay a higher price later if the original order isn't delivered? I cannot claim to know why this is happening, but when an order purchased during a sale remains undelivered despite repeated promises, and the customer is then asked to cancel and reorder at a different price, it naturally raises doubts about how such orders are being handled. Are we customers fools for trusting these sale offers and placing our orders? I have spent days following up, received repeated scripted responses, and now I'm being asked to start all over again instead of receiving the product I already ordered. Flipkart let me be clear: I do not want to cancel and reorder. I want the original order delivered at the price I paid. I expect Flipkart to investigate this issue, honour the original order, and provide a concrete delivery resolution instead of asking the customer to suffer because of a delivery failure. If this issue is not resolved, "I will escalate the matter to the appropriate consumer grievance authorities and file a formal consumer complaint". A sale offer means nothing if customers cannot rely on their orders being fulfilled. I hope someone from Flipkart's leadership or customer experience team takes ownership of this issue instead of sending another apology. Flipkart resolve this. Deliver the order. #Flipkart #BigBillionDays #ConsumerRights #ConsumerProtection #CustomerExperience #Ecommerce #EkartLogistics

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  1. Case filed

    System · 23 Oct 2026, 5:05 pm

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