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Flipkart - Delivery of Wrong Product/Colour (Order ID: OD******1100) & Repeated Rejection of Return Requests Due to Seller Refusal

FlipkartPC-2026-02821E-commerceAnonymous ·
Formal Complaint Against Flipkart | Order ID:OD******1100n I am writing to publicly raise my concern regarding the unsatisfactory handling of my order OD******1100, valued at ₹393. I received a product that was different from what I ordered, including a different colour. Despite initiating return requests multiple times and contacting Flipkart customer support on several occasions, every return request has been rejected. I am now being advised to keep the incorrect product because, according to Flipkart, the seller is refusing to accept the return. This is unacceptable. As a customer, I should not have to bear the consequences of receiving an incorrect product. Despite repeated requests, Flipkart has also failed to provide evidence that the seller dispatched the exact product I ordered. The issue is not merely about ₹393; it is about accountability, transparency, and the responsibility to provide customers with the products they actually purchase. I am seeking a straightforward resolution:nn- Option 1: Arrange the return pickup of the incorrect product and issue a full refund.n- Option 2: Process the full refund directly without requiring me to return the product, if the return cannot be facilitated. I request a clear written response and a concrete resolution within 48 hours of this post. I do not expect another generic assurance or a repetition of the same unsuccessful return process. If the matter remains unresolved beyond this deadline, I will proceed with escalating the complaint to the appropriate Consumer Disputes Redressal Commission and explore the remedies available under applicable consumer protection laws. I urge Flipkart to take ownership of this issue rather than shifting responsibility between the seller and customer support. I expect this complaint to be investigated fairly and resolved promptly. Flipkart, please treat this complaint seriously and provide a resolution within the stated timeframe. Flipkart Flipkart Internet Pvt Ltdn #Flipkart #ConsumerRights #ConsumerProtection #CustomerExperience #CustomerService #ConsumerComplaint #Accountability

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Order ID
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Order Value
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  1. Case filed

    System · 23 Oct 2026, 5:20 pm

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