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Flipkart - Wrong Product Shipped for ₹1,96,007 Lenovo Legion Pro 5 Order, Delivery Delay & Forced Refund Refusal

FlipkartPC-2026-02814E-commerceAnonymous ·
🚨 This company is a shame for India. Flipkart Kalyan Krishnamurthyn I am a Flipkart Black member who purchased a Lenovo Legion Pro 5 for ₹1,96,007 during a sale. The promised delivery date was 14 October, which was subsequently delayed to 18 October. On top of this delay, I received a DIFFERENT product from the one I paid for. Let me be absolutely clear: I did not pay ₹1,96,007 to receive the wrong product and then be told to settle for a refund. The same laptop now costs approximately ₹1,00,000 more than my original purchase price. Why should I bear the financial loss caused by Flipkart's failure to deliver the correct product? I am a Flipkart Black member, and this is the standard of service I receive on a nearly ₹2 lakh order? Delayed delivery, incorrect product, and an inadequate resolution are completely unacceptable. MY REQUIRED RESOLUTION: 1. Deliver the exact Lenovo Legion Pro 5 that I originally ordered at my confirmed sale price of ₹1,96,007. 2. Do not force me to accept a refund or coupon as a substitute for the product I purchased. 3. Escalate this matter immediately to a senior grievance resolution team. 4. Provide a written resolution within 48 hours. I have already raised this issue through the Flipkart app, but the response so far has not provided a satisfactory solution. If Flipkart fails to resolve this matter within 48 hours, I will consider filing a formal complaint with the National Consumer Helpline and pursuing the appropriate remedies before the Consumer Commission against the responsible parties. My claim may include the price difference, compensation, and costs, subject to applicable law. Flipkart must take responsibility for its own fulfilment failure. I should not have to pay an additional ₹1,00,000 to obtain the product I already purchased at a confirmed price. I expect accountability, a senior-level intervention, and a concrete written resolution — not another generic response or an attempt to close the complaint with a refund. Name: Divyanshu Pearl

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  1. Case filed

    System · 23 Oct 2026, 11:50 am

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