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Flipkart - Hidden No-Cost EMI 18% GST Charges, Broken Photo Upload Link UX & Damaged Item Return Rejection

FlipkartPC-2026-02741E-commerceAnonymous ·
Imagine spending 3+ hours with customer support and still having ZERO resolution. Sounds frustrating? Thats exactly what happened to me with Flipkart. As a customer, Im disappointed. As a software engineer, Im even more frustrated. It started with a No Cost EMI purchase. My first EMI bill included an additional 18% GST on bank interest, which I didnt clearly notice being disclosed during checkout. I raised complaints. They were marked resolved without a proper explanation. Another 1.5-hour call later, I was still looking for answers. And this wasnt even the worst part. My second experience involved a damaged product, repeated return rejections, and a photo upload link that wouldnt work until I figured out the image dimensions myself. Two different problems. One common question: how did this experience make it into production? Im not saying every charge is invalid or every return must be approved. Im asking for clear pricing, useful error messages, and complaints that are actually resolved. Ive shared the second incident in the comments. To the developers, designers and product managers here: would you consider this acceptable UX in a product you shipped? Flipkart Flipkart Minutesn#Flipkart #UX #SoftwareEngineering #ProductManagement

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  1. Case filed

    System · 22 Oct 2026, 5:28 pm

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