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Unilateral Closure of Service Disconnection Ticket and Poor Broadband Support

Excitel BroadbandPC-2026-01185TelecomAnonymous ·
Varun Pasricha Excitel Broadband Excitel Technology I had one of the worst broadband service experiences with Excitel Broadband.nnAfter facing continuous internet issues and poor service quality, I raised a disconnection request (Ticket No. 77968007). Instead of resolving my concerns or even discussing them with me, Excitel closed my termination ticket without my knowledge or consent. I was never informed, never contacted, and never given any explanation.nnThis is completely unacceptable and reflects a shocking lack of professionalism and respect for customers. A company cannot simply close a customer's service termination request without informing them.nnThe customer support has been pathetic, unresponsive, and extremely disappointing. Every interaction has added to my frustration instead of solving the problem. This has easily been one of the worst customer service experiences I have ever had.nnI once again demand that Excitel process my broadband disconnection immediately without any unnecessary delays, hidden charges, or further inconvenience.nnI sincerely hope the management starts taking customer complaints seriously because this level of service is damaging customer trust.

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  1. Case filed

    System · 7 Oct 2026, 4:11 pm

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