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Excitel Broadband customer alleges ignored shift requests, then threatened with penalties and legal notice

Excitel BroadbandPC-2026-02238TelecomAnonymous ·
Dear Excitel Broadband, is this how you treat your customers?nnI am genuinely appalled by my experience with Excitel Broadband in Delhi NCR.nnWhen I shifted houses, I followed up for almost a month, raising multiple tickets to get my Wi-Fi connection shifted to my new rented flat. Excitel failed to resolve my query or provide meaningful assistance.nnEventually, I had no choice but to switch to Airtel.nnAnd now, suddenly, Excitel has plenty of time to contact me, not to apologise for its poor service, but to repeatedly call me, question why I discontinued the connection, demand the router back, and threaten me with penalties and a legal notice.nnI have even been told that if I dont comply, the calls will continue.nnNo response when I needed customer service. Endless calls and threats when they want something from me. Absolutely unacceptable.nnI will be attaching a screenshot of the customer care interaction because customers deserve to know how such complaints are being handled.nnLet me make this clear:nn- If a customer follows up for a month without resolution, they have every right to explore alternatives.n- If there is a contractual obligation to return equipment or pay a penalty, explain the terms clearly and professionally.n- Threatening customers is not a substitute for customer service.nnI have paid for the router and expect Excitel to clarify the applicable ownership terms and provide the contractual basis for any demands being made.nnI want a written response from your senior management, not another threatening phone call.nnPlease explain why my shifting requests were ignored, what contractual terms justify your demands, and why your representative thinks this is an acceptable way to treat a customer.nnA service-based business cannot ignore customers when they need help and suddenly become aggressive when it wants something from them.nnPlease take ownership of this issue and resolve it professionally.

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  1. Case filed

    System · 16 Oct 2026, 9:22 am

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