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Excitel customer alleges 50+ tickets raised in 7 days for faulty ONU, no technician visit

Excitel BroadbandPC-2026-01630TelecomAnonymous ·
I am writing this to publicly highlight the shocking and pathetic state of customer service from @ExcitelInternet.nnFor the past week, I have been facing severe, intermittent internet connectivity issues where the connection drops completely every two days. Through my own troubleshooting, it is clear that the root cause is a faulty ONU box that needs an immediate physical replacement.nnOver the last 7 days, I have raised over 50 support tickets. Not a single technician has visited my premises. Zero physical assistance has been provided. To make matters worse, your customer care executives are incredibly unprofessional, they routinely dodge questions, refuse to help, and abruptly disconnect active support chats without informing me or resolving the issue.nnFurthermore, despite the documented network drops, Excitel has completely refused to extend my billing cycle days to compensate for this heavy downtime.nnThis is my final ultimatum: I need a senior support supervisor or nodal officer to immediately intervene, dispatch a technician, and replace this faulty ONU box. If this is not resolved within the next 24 hours, I will be officially terminating my services, switching to a competitor carrier, and escalating this persistent harassment and denial of service to the National Consumer Helpline (NCH).nn#Excitel #ExcitelBroadband #ConsumerComplaints #CustomerServiceFail #BroadbandIndia #TelecomConsumer

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  1. Case filed

    System · 12 Oct 2026, 1:50 am

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