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Swiggy charged for two pastries, delivered one, and refused any refund or compensation after chat support closed the complaint

SwiggyPC-2026-03362Food Delivery & Ride-hailingAnonymous ·
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​Swiggy has officially mastered the art of charging you for items you never received and calling it "customer service." ​I placed an order yesterday for two pastries, but only received one. When I reached out to their customer services, their garbage automated chat closed my complaint without any resolution and more hilariously, without any possibility to raise another support query specific to that order. To top this off, When I raised a ticket for compensation through email, this was the official response from their Support Manager: ​"While we're unable to process any compensation for this order, we appreciate your understanding." ​Taking money for goods, failing to deliver them, and then refusing a refund isn't just poor service—it’s borderline financial fraud. Pocketing the customer's money and telling them to "rate the restaurant" to brush off accountability is absolute garbage behavior from a major platform. As a long term customer, I did not expect such behavior from them. Safe to say I am deleting this joke of an app for good. ​When did blatant daylight robbery become an acceptable business model? Swiggy Cares Swiggy ​#CustomerExperience #Swiggy #CustomerService #ConsumerFraud #Accountability #ConsumerRights

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  1. Case filed

    Filer · 3 Nov 2026, 9:08 pm

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