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Reliance Jio ignored months of mobility and AirFiber complaints, including emails to senior leadership, with no resolution since 4 August

Reliance JioPC-2026-03283TelecomAnonymous ·
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An Open Escalation to Jio Senior Leadership: Months of Unresolved Complaints, Ignored Emails & Zero Accountability! Reliance Jio Infocomm Limited Jio Jio Platforms Limited (JPL) #SumanKargupta #RadhaNair I am extremely disappointed with the way Jio is handling my complaints. Despite repeated emails, multiple follow-ups and sharing substantial evidence, I have received no concrete resolution. 1. MOBILITY NETWORK FAILURE – PIN CODE 813108 | PENDING SINCE 4 AUGUST My mobility network complaint has been pending since 4 August. Internet connectivity at my location is practically unusable, with almost zero internet access at times. I have repeatedly reported the issue, shared proofs and followed up with the concerned teams. However, months have passed without any satisfactory resolution. 2. JIO AIRFIBER – TECHNICAL FAILURE & STAFF MISBEHAVIOUR My AirFiber connection also suffers from frequent disconnections, poor speed and extremely poor upload performance. Vikas Ji from the Patna AirFiber team behaved rudely and shouted at me when I reported the issue. On 11 October, despite my router continuously showing RED and the internet being completely down, he insisted that there was no problem. A subsequent technician visit confirmed that the router was DEAD. How can a genuine technical complaint be dismissed without proper investigation? 3. SENIOR MANAGEMENT ESCALATIONS COMPLETELY IGNORED I have repeatedly emailed: - Suman Kargupta – SVP - Radha Nair - Jio Priority Care - Jio Grievance Officer Despite multiple detailed emails concerning both Mobility and AirFiber, I have received no meaningful response or concrete action. On at least 5–6 occasions, Jio's Mumbai team contacted me within 1–2 days of my emails, collected all the details and promised updates within 24–48 hours. But afterwards? NO UPDATE. NO RESOLUTION. NOT EVEN AN SR NUMBER! If emails to the SVP and senior grievance management are ignored, where is a customer supposed to go? If senior management treats customer escalations so casually, what accountability can we expect from the teams working under them? 4. WHAT I EXPECT FROM JIO - Immediate resolution of the Mobility issue at PIN 813108. - Proper technical investigation and resolution of AirFiber issues. - Formal SR numbers for both complaints. - Accountability for the unprofessional behaviour of the concerned representative. - A written response and clear resolution timelines. I have screenshots, speed-test results, router evidence and complete email correspondence to support my complaints. I am exhausted from repeatedly explaining the same issues and chasing different teams. I will be tagging senior leadership, including Pankaj Pawar and Mathew Oommen, to bring this matter to their attention. I AM NOT LOOKING FOR ANOTHER CALL OR ANOTHER 24–48 HOUR ASSURANCE. I WANT ACCOUNTABILITY, ACTION AND PERMANENT RESOLUTION. #RelianceJio #JioAirFiber #JioMobility #CustomerExperience #CustomerRights #Accountability

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  1. Case filed

    Filer · 3 Nov 2026, 10:35 am

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