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JioFiber - Technician Fraud & Off-Record Relocation Scam Exploiting Elderly Subscriber Trust

Reliance JioPC-2026-02803TelecomAnonymous ·
Never pay someone for a service just because you trust them. I learnt this the hard way! We have been using JioFiber for a while. The technician in question had installed our connection and had helped us with servicing multiple times in the past. Recently, my father wanted to relocate our Wi-Fi connection. Since he isn't very tech-savvy, he contacted the same technician instead of raising a service request. The technician assured him that there was no need to raise an official request. He could pay him directly, and the relocation would be done the next day. My father trusted him and made the payment. And then came the silence. Calls went unanswered. Messages received no response. The promised service never happened. We tried reaching out to Jio customer care, but the issue remains unresolved. What makes this particularly disappointing is that the trust was built through previous interactions, when the technician had genuinely helped us. The very familiarity that made us feel safe became the reason we let our guard down. This incident has made me think about something we often overlook: When dealing with service providers, we sometimes confuse personal familiarity with professional accountability. And that can cost us. I am sharing this not just because it happened to my family, but because someone else might be about to make the same mistake. Three lessons I want everyone to remember:n🔹 Never pay in advance through an unofficial channel without verifying the service arrangement and getting proper documentation.n🔹 Always raise a service request through the official app, website, or customer care channel. An official ticket creates a record and gives you a reference to follow up on.n🔹 Trust people, but verify the process. A familiar face is not a substitute for an official process. And a verbal promise is not proof of a service commitment. I hope Jio looks into this incident, reviews the technicians conduct, and helps resolve the matter. Jionn.Have you ever experienced something similar with a service provider? Id like to hear your experiences. #JioFiber #ConsumerAwareness #CustomerExperience #ConsumerRights #DigitalSafety

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  1. Case filed

    System · 23 Oct 2026, 11:02 am

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