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JioFiber outage unresolved for 5+ days in Lucknow despite twice-daily follow-ups and broken senior helpdesk promises

Reliance JioPC-2026-03284TelecomAnonymous ·
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🚨 Extremely Disappointing Customer Service by JioFiber – 5 Days of Complaints, ZERO Resolution! Dear Jio / Reliance Jio Management, I am extremely disappointed and frustrated with the pathetic customer service experience I have received from JioFiber. For the last 5 consecutive days, I have been continuously raising complaints, following up at least twice every day, and waiting for the resolution promised by your customer support team. Unfortunately, the issue remains unresolved. What is even more disappointing is that every time your representatives provide a time slot and assure me that the issue will be fixed, nobody takes meaningful action. I have also escalated the matter to your senior helpdesk team, but even the commitments made by senior representatives have not been fulfilled. My questions to Jio management: 1. What is the point of raising complaints if customers have to follow up every single day? 2. Why does your team repeatedly provide resolution timelines that are never honoured? 3. What is the purpose of a senior helpdesk if even their commitments are not fulfilled? 4. Does Jio genuinely value its customers, or is customer satisfaction just a marketing statement? Customer Complaint Details: * Service: JioFiber * Location: Khargapur, Gomti Nagar, Lucknow, Uttar Pradesh * Registered Customer: Siddharth Singh * Registered Fiber Contact: Available for verification through DM * My Contact: Available privately for coordination * Issue Duration: 5+ consecutive days * Follow-ups: At least twice daily I am attaching the relevant complaint details and communication records for transparency. This is not just about an internet connection anymore. It is about accountability, customer trust, and the quality of service that a reputed company like Reliance Jio is expected to provide. I request the intervention of Jio’s senior management, JioFiber operations team, and customer experience leadership. Please stop giving false assurances and provide an actual resolution with a confirmed timeline. A loyal customer deserves better than repeated apologies and empty promises. @Reliance Jio Jio Ministry of Post and Telecommunications Reliance Industries Limited Nita Mukesh Ambani Cultural Centre @jyotirao scindia #JioFiber #RelianceJio #CustomerExperience #PoorCustomerService #CustomerRights #JioFiberComplaint #Lucknow #Accountability #CustomerSatisfaction

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  1. Case filed

    Filer · 3 Nov 2026, 10:37 am

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