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Jio offers mobile connectivity, jiofiber, JioHome broadband, entertainment, Jio Business, cloud, and digital services designed for seamless digital experiences across India.

Avg CSAT
—
Open cases
13
Resolved
0
Total cases
13

Company info

Also known as
Reliance Jio Infocomm Limited, Jio
Office addresses
  • Office-101, Saffron, Nr. Centre Point, Panchwati 5 Rasta, Ambawadi, Ahmedabad 380006, Gujarat
  • Reliance Corporate Park, Navi Mumbai, Maharashtra, 400701

Sources: Jio – Contact us, Jio – Where to call, www.jio.com (home), www.jio.com/help/home/, www.jio.com/about/investor-relations/, Reliance Industries - Jio Investor Relations page · checked Oct 2026

Panchaayat is independent and not affiliated with Reliance Jio. Verify contact details on the company's official channels before sharing personal information.

Reliance Jio FAQs

▸What is the legal corporate structure behind the Jio brand?

The telecom service operates under Reliance Jio Infocomm Limited, which is a subsidiary of Jio Platforms Limited; Jio Platforms is in turn a subsidiary of Reliance Industries Limited (RIL).

▸Who handles investor/shareholder grievances for Jio?

Per Reliance Industries' investor relations page for Jio, shareholder and investor grievances are handled by the Company Secretary and Compliance Officer, with KFin Technologies acting as registrar for shareholder-related matters.

▸What is the standard first step for escalating an unresolved Jio service complaint?

Telecom operators including Jio maintain a Nodal Officer and an Appellate Authority for each telecom circle, as required under TRAI's Telecom Consumer Protection Regulations; contact details are published on the operator's regulatory/consumer-information pages.

▸How do I file a complaint against Reliance Jio?

First write to Reliance Jio's customer support with your reference numbers and what you want resolved. If you don't get a satisfactory reply, raise a public complaint on Panchaayat: it gets a permanent page, an open comment thread and a way for Reliance Jio to respond on the record.

▸What is Reliance Jio's customer care number or support email?

Contact details listed for Reliance Jio: email care@jio.com, phone 199, website https://www.jio.com. Panchaayat is independent and not affiliated with Reliance Jio; please verify contact details on the company's official channels.

▸How many complaints has Reliance Jio received on Panchaayat?

13 public complaints have been filed against Reliance Jio on Panchaayat, of which 0 are marked resolved.

▸What if Reliance Jio does not respond?

Escalate through the regulator or consumer forum relevant to the service (see the escalation options on this page). Keep your complaint and any reply on the public record — silence from the company becomes visible too.

Cases related to Reliance Jio

Reliance JioPC-2026-02174·

Jio AirFiber allegedly slow, fluctuating, and disconnecting; complaint unresolved

Customer alleges that Jio AirFiber internet speed is very slow and fluctuating with continuous disconnection. Despite filing a complaint, the problem has not been solved.

OpenComplaint0
0
Reliance JioPC-2026-02055·

Reliance Jio network downtime and unstable data connectivity on Dhamdod Road, Bardoli for over 4 months

4+ Months of Zero Resolution: Chronic Telecom Failure Disrupting Work on Dhamdod Road, Bardoli (Surat, Gujarat) Reliable internet connectivity is not a luxury; it is critical infrastructure required for daily professional commitments, busi

OpenComplaint0
0
Reliance JioPC-2026-01873·

Customer Reports No Resolution to a Recently Raised Complaint

The customer alleges that a complaint raised the previous day had not been addressed at the time of posting and expresses dissatisfaction with the customer-service response. The underlying issue and subsequent resolution are not specified i

OpenComplaint0
0
Reliance JioPC-2026-01818·

Jio SIM delivery delay and alleged unauthorised ₹99 payment demand

A public LinkedIn post alleges that the customer paid ₹350 for a Jio SIM order, experienced a delivery delay exceeding 10 days, and was subsequently asked by a delivery agent for an additional ₹99 without clear official confirmation or a re

OpenComplaint0
0
Reliance JioPC-2026-01558·

JioHotstar not activated despite active Rs 899 plan, care team asking for extra Rs 79

My Jio number has an active ₹899 plan (30 days left), but JioHotstar is not activated and shows a Subscribe button. Care team is wrongly asking for ₹79 monthly. Please fix this backend sync issue immediately. @JioCare @reliancejio

OpenComplaint0
0
Reliance JioPC-2026-01527·

Jio 5G network not working at home for 2 years despite repeated complaints

Your 5G network is not working in my home. Please help me. I am facing this issue since 2 years. Now, its enough. Yesterday, I had also shared my address details, but no one assisted me. Please help me.... @JioCare

OpenComplaint0
0
Reliance JioPC-2026-01499·

JioHotstar not activated despite active Rs 899 plan, backend sync issue

My Jio number has an active ₹899 plan (30 days left), but JioHotstar is not activated and shows a Subscribe button. Care team is wrongly asking for ₹79 monthly. Please fix this backend sync issue immediately. @JioCare

OpenComplaint0
0
Reliance JioPC-2026-01340·

JioFiber internet outage for 36 hours, no technician allotted, support says wait

I hate doing this but I have no option left. @jio_fiber @JioCare @reliancejio. Pathetic service. I have an internet outage for the past 36 hrs. No technician allotted. If I talk to customer care, they simply just ask me to wait.

OpenComplaint0
0
Reliance JioPC-2026-01331·

JioAirFiber not installed 15 days after 5-month recharge, no update from JioCare

Extremely frustrated with @JioCare @reliancejio! Recharged for a 5-month pack for a new #JioAirFiber installation, but it’s been 15 days and still no sign of installation or update. Kindly resolve this immediately and get it installed ASAP.

OpenComplaint0
0
Reliance JioPC-2026-01312·

Incorrect KYC mapping led to forced cancellation and pending refund

Jio staff mapped my KYC location 7km away for Order: NO0001G12K5S. Falsely forced to cancel under SRO0003IU251. MyJio app shows wrong status. Refund my ₹2221.46 immediately! @JioCare @reliancejio #JioAirFiber #RefundJio

OpenEscalation0
0
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How to escalate a complaint against Reliance Jio

  1. 1. Write to Reliance Jio support. Include reference numbers, dates and the outcome you want.
  2. 2. Put it on the record. Raise a public complaint so Reliance Jio has to reply where everyone can see it.
  3. 3. Appellate authority & TRAI. Follow the operator's appellate process, then escalate to the telecom regulator if it remains unresolved. Visit
  4. 4. National Consumer Helpline (1915). Free government helpline for consumer complaints across sectors. You can also file online at consumerhelpline.gov.in. Visit
  5. 5. Consumer Commission (e-Daakhil). For unresolved disputes you can file a case with the District Consumer Disputes Redressal Commission online via e-Daakhil. Visit

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