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Customer says deactivated Jio number cannot be recovered and support is inaccessible

Reliance JioPC-2026-02960OtherAnonymous ·
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Is it fair to lose your mobile number simply because you didn’t recharge it? I am extremely disappointed with my experience with Jio and the current mobile recharge system in India. Due to personal circumstances, I forgot to recharge my Jio number for a few months, and it was deactivated. Despite visiting a Jio store, I have been unable to recover my number. What makes the situation even more frustrating is that I have not been able to get a proper response through WhatsApp support, international customer care numbers, or online chat. Here is what I genuinely want to understand: 📌 Why should customers be forced to pay for services they don't need? Many people, especially those living abroad, have access to Wi-Fi and use internet-based applications for calls and messages. Some of us need our Indian SIM cards primarily to receive bank OTPs and other essential verification messages. 📌 Why isn't there an affordable option to keep a number active? Customers are expected to purchase full recharge plans, such as ₹399 for 28 days, even when they don't need regular mobile data or calling services. Why isn't there a simple, affordable option to maintain a number for essential incoming services? 📌 Why is customer support so difficult to access? Losing a mobile number can mean losing access to banking, account verification, and other important services. Yet, getting assistance to recover a deactivated number can be incredibly difficult, particularly for customers living outside India. My questions to Jio and Telecom Regulatory Authority of India (TRAI) - Why should customers lose their numbers for not recharging when they don't need a full service plan? - Can a more affordable number-retention option be introduced? - What protection and support are available for customers trying to recover deactivated numbers? A mobile number is more than just a SIM card. For many people, it is connected to their banking, identity verification, and essential services. Customers deserve flexibility, transparency, and accessible customer support—not the fear of losing their numbers because they cannot justify paying for an unwanted recharge. I hope Jio and TRAI will address this issue and provide a clear explanation and a practical solution. #Jio #TRAI #CustomerRights #Telecom #CustomerService #NRIs #DigitalIndia

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  1. Case filed

    System · 26 Oct 2026, 5:42 am

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