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MakeMyTrip failed to refund ₹21,500 after a substandard Surat hotel booking, ignoring senior citizens for 15 days

MakeMyTripPC-2026-03435Airlines & TravelAnonymous ·
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MakeMyTrip 🚨 ₹3.5 LAKHS SPENT ON MAKEMYTRIP. ₹21,500 LOST. 15 DAYS OF FOLLOW-UPS. NO SATISFACTORY RESOLUTION! Is this how MakeMyTrip treats its customers, especially SENIOR CITIZENS? I am writing publicly after repeated attempts to resolve a disappointing experience with MakeMyTrip. We booked our Gujarat trip (10–15 October 2026) through MakeMyTrip, spending over ₹3.5 lakhs on flights, hotels and local transportation. We trusted the brand. That trust was badly shaken. HERE IS WHAT HAPPENED: 📍 10 October 2026 – Surat, Gujarat We booked Ritz Vesu, Surat, advertised on MakeMyTrip as a 3-star hotel. What greeted us was shocking. The property was far below the advertised standards, lacking basic facilities such as a proper reception and restaurant. We were senior citizens, left with unacceptable accommodation and no timely assistance from MakeMyTrip. With little choice, we arranged alternative accommodation at Hilton Garden Inn, Surat, costing an additional ₹21,500 for one night. And what did MakeMyTrip do? Despite repeated follow-ups for approximately 15 days, we received no satisfactory resolution. On 26 October 2026, we escalated the complaint to Mr. Rajesh Magow, CEO of MakeMyTrip, with supporting evidence. MY QUESTIONS TO MAKEMYTRIP'S LEADERSHIP: ❓ Who verifies the hotel ratings and standards advertised on your platform? ❓ Why should senior citizens pay extra when a hotel falls significantly short of what was promised? ❓ Why must a customer who spent over ₹3.5 lakhs repeatedly chase support for a ₹21,500 refund? ❓ Where is the accountability when a booking goes wrong? LET ME BE CLEAR. This is not just about ₹21,500. This is about MakeMyTrip's credibility, responsibility and treatment of senior citizens who trust its platform. A company cannot simply collect payments and leave customers to handle the consequences when things go wrong. OUR DEMANDS: ✅ Refund the additional ₹21,500 incurred. ✅ Investigate the hotel's advertised rating and facilities. ✅ Explain the failure to provide timely assistance. ✅ Prevent similar experiences for other travellers. Mr. Rajesh Magow — I hope your leadership team addresses this complaint personally instead of sending us through another round of ineffective customer support. We have booking confirmations, hotel photographs, video evidence and receipts supporting our complaint. Booking IDs: NL2121785990174 / NL2132166086888 We chose MakeMyTrip because we believed it was trustworthy. Was that trust misplaced? We await a prompt resolution. MakeMyTrip Rajesh Magow

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  1. Case filed

    Filer · 4 Nov 2026, 8:35 am

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