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Cars24 seller alleges unannounced third-party OTP requests and data privacy concerns after car sale

Cars24PC-2026-01677OtherAnonymous ·
I am writing this message to strongly escalate my ongoing grievance regarding Complaint Number 2997089 for the vehicle I sold to Cars24. At the time of sale, I was explicitly promised "Complete Peace of Mind" and an absolute "hassle-free process" under your heavily marketed Seller Kavach and legal protection claims. The reality I am facing is completely opposite and alarming. Two months after successfully selling my car, I received calls from unknown third parties demanding an OTP for insurance and RC transfer. There was zero prior communication, guidance, or assistance from Cars24 notifying me that this would happen or that I would be contacted by outside agents. Your support representatives are now instructing me to quot;directlyquot; work with these completely unknown channel partners and share critical authentication codes with them. This is unacceptable and compromises my personal security. Your claims and process are a total joke, and your team currently has zero answers or awareness regarding my critical safety concerns: Identity Verification: How am I supposed to verify that an unverified caller contacting me out of the blue is genuinely authorized by Cars24? Lack of Transparency: Why was it never explained to me before Cars24 bought my car that I would be forced to share authentication OTPs with unknown third-party dealers? Misuse Prevention: How can I verify that the dealer is using the OTP exclusively for the intended RC transfer and not for unlawful activities or identity theft? Data Privacy Breach: Why did Cars24 share my sensitive identity information with third-party dealers without my explicit permission, consent, or prior notice? This is a serious breach of consumer trust and data privacy. I demand an immediate resolution from a senior authority, clear answers to the four questions above, and a secure, transparent procedure that does not put my identity at risk. If this is not addressed urgently, I will be forced to escalate this matter furthe

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  1. Case filed

    System · 12 Oct 2026, 12:48 pm

Comments (1)

  • User

    This pathetic service from cars24

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