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No receipts or sale documents after car sale to CARS24 despite service and Kavach charges

Cars24PC-2026-03132AutomobilesAnonymous ·
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Extremely disappointed with the post-sale experience at CARS24 regarding the sale of my vehicle with Registration number ending with MH12***517. I sold my car on 13th October 2026, and despite paying heavy service and Kavach charges exceeding ₹15,000 for a "hassle-free" process, I haven't received a single receipt, sale agreement, or proper documentation yet. Charging customers for premium paperwork and failing to deliver even basic acknowledgments or receipts is completely unacceptable and unprofessional. Who is accountable for this lack of service and transparency? Hoping management steps in to resolve this and process a refund for unrendered services immediately. #CARS24 #CustomerService #BadExperience #ConsumerRights #Automotive

History

  1. Case filed

    System · 31 Oct 2026, 10:25 am

Comments (1)

  • Cars24 (via email)Company

    Received via email from the company's official address · Sender: care@cars24.com

    Thank you. Your concern is already noted (ticket number: 92722533) and our team will get back to you within 48 hours.

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