Panchaayat
OpenComplaint

Swiggy delivered Spring Rolls instead of Tandoori Chaap and Rumali Roti, then rejected compensation after a 6-7 hour wait

SwiggyPC-2026-03361Food Delivery & Ride-hailingAnonymous ·
0 views0 subscribers0 comments0 shares
**When a company fails to deliver what you ordered and then refuses to take responsibility, what exactly does customer experience mean to them?** I recently had a very disappointing experience with Swiggy , and what makes it worse is not just the incorrect delivery but the way the company has handled my complaint. I ordered **Tandoori Chaap and Rumali Roti**, but instead received Spring Rolls — a completely different order! I had just returned from a hectic tour and was counting on this order for my dinner. Unfortunately, I couldn't even have my meal because of this mistake. When I contacted customer support, I was informed that it would take ***6–7 hours*** to resolve the issue. And when I followed up for an appropriate resolution, my compensation request was simply rejected with a generic response stating that they wouldn't be able to offer any compensation. Seriously, Swiggy A customer receives the wrong order due to a service failure, spends time following up, faces inconvenience, and ultimately gets nothing but generic replies and rejection. ***A few questions for Swiggy*:** - Is delivering an entirely different order considered acceptable service? - Why should customers bear the consequences of mistakes made during order fulfilment? - What is the purpose of customer support if genuine complaints are dismissed without a satisfactory resolution? Customer loyalty isn't built through advertisements and promotional campaigns. It is built through accountability, transparency and the way a company treats its customers when something goes wrong. I am not asking for a favour. I am asking for a fair resolution for a mistake that wasn't mine. Swiggy , I hope someone from your senior management or customer experience team takes notice of this issue and addresses it instead of sending another generic rejection. #Swiggy #CustomerExperience #CustomerService #Accountability #ConsumerRights #CustomerSatisfaction

Source links

History

  1. Case filed

    Filer · 3 Nov 2026, 9:06 pm

Comments (0)

    Log in to comment or upvote.

    More complaints about Swiggy

    SwiggyPC-2026-03270·

    Swiggy cancelled an order for out-of-stock items, then delivered another cold after a two-hour delay and gave unhelpful support

    Dear Swiggy I am writing to express my extreme dissatisfaction with the service I experienced today, involving two separate orders, both of which turned into frustrating experiences. Incident 1 – Order Cancelled Due to Stock Unavailability

    OpenComplaint00
    0
    SwiggyPC-2026-03269·

    Swiggy delivered about 250g of a 1 KG Rasmalai order (₹286) and offered only coupons of ₹140 and ₹200, with no refund or replacement

    Ordered 1 KG. Received barely 250 grams. And apparently, a coupon makes it okay? I ordered 1 KG of Rasmalai through Swiggy for 10 guests. Paid ₹286. What arrived was barely enough for a few people. I raised a complaint, shared photos and vi

    OpenComplaint00
    0
    SwiggyPC-2026-03176·

    Swiggy wrong item: ₹80 refund promised then denied, contradictory support replies, ₹37 coupon offered

    I received the wrong item in my Swiggy order and still have the item. Swiggy can arrange a pickup and inspection if it needs to verify the claim. A Swiggy support agent told me an ₹80 refund had been processed to my original payment method.

    OpenComplaint00
    0
    SwiggyPC-2026-03103·

    Wrong item delivered on Swiggy order and refund declined with suggestion to rate restaurant

    At this point I'm convinced that Swiggy is that manager who puts everything on you 😂 Wrong items delivered? Oji hm kya kare?! App resturant ko kharab rating de dena. 🤦 19-20 ka hi toh fark hai... Hum to bas charges lenge, delivery fees le

    OpenComplaint00
    0
    SwiggyPC-2026-03086·

    Incomplete Swiggy order with two items missing and refund refused despite delivery partner confirmation

    **@Swiggy — Incomplete Order, No Accountability!** I received an incomplete order (Order ID: **********) with **two items missing**. After I escalated the issue, even the delivery partner confirmed that the order was incomplete. Yet, Swigg

    OpenComplaint00
    0

    All Swiggy complaints, customer care & support →