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Amazon India - Delivery Agent Demanding Extra Bribe Money for Whirlpool Washing Machine Delivery & Unilateral Order Cancellation/Refund Without Consent

AmazonPC-2026-02834E-commerceAnonymous ·
AMAZON INDIA — VERY DISAPPOINTING CUSTOMER EXPERIENCEn I ordered a Whirlpool 8 Kg washing machine from Amazon on 10 October 2026 for ₹18,990, with delivery promised for 16 October. My Amazon invoice clearly shows my complete shipping address and Place of Delivery: Andhra Pradesh. On the delivery day, the delivery person called me and claimed that my location was incorrect. My home was only around 50 meters from the location he mentioned. I had correctly selected my home location on the Amazon map, entered the same address and provided delivery instructions. I was then asked to pay extra money to receive the product. I refused. I contacted Amazon Customer Support multiple times. I was repeatedly promised doorstep delivery, including a promise to deliver before 4 PM. I spent 40–50 minutes on chat support and waited more than 30 minutes for a support call. Finally, I was told that my refund was being processed.nn❌ But I never asked for a refund. I wanted the product I ordered. This is not just about ₹18,990. It is about customer trust, time, respect and responsibility. Amazon, customers are not just order numbers. If there was a genuine location issue, it should have been resolved with the customer—not by asking for extra money and ultimately cancelling/refunding the order. I request Amazon to investigate the delivery partner, investigate the request for extra money, review my support interactions and provide a proper explanation and resolution. @Amazon @Amazon India @Andy Jassyn I paid for a product. I expected a simple doorstep delivery — not repeated promises, wasted hours and a refund I never requested. Very disappointed with Amazon India. #AmazonIndia #Amazon #CustomerService #CustomerExperience #ConsumerRights #CustomerRights #AmazonDelivery #Whirlpool #OnlineShopping #Accountability #India

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  1. Case filed

    System · 23 Oct 2026, 5:47 pm

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