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Amazon India - Delivery Agent Refusal of Doorstep Delivery, Threatening Attitude & Delay of Essential Medicines

AmazonPC-2026-02778E-commerceAnonymous ·
A Serious Concern Regarding Amazon India Delivery Service, Customer Harassment, and Safetyn I want to raise a serious concern regarding Amazon's delivery service and the way customers are being treated. Recently, a delivery person refused to deliver my product to my doorstep, despite standing right in front of my building. My building has a lift, and I simply requested that the product be delivered to my doorstep. Instead of providing a proper service, the delivery person refused to deliver the product. When I raised a complaint regarding this incident, I was told that the product would be delivered within half an hour. However, no delivery was made. Instead, the delivery person stated that he would deliver it only the next day, with an attitude that essentially conveyed, "What can you do about it?" What makes this issue even more concerning is that a similar incident happened with my husband's medicine. This is not just about a delayed package; it raises serious concerns about customer service, accountability, and the delivery of essential items such as medicines. My questions to Amazon are:n* Why are customers being forced to face such behaviour despite paying for delivery services?n* What action is taken when a customer raises a complaint against a delivery person?n* If complaints are not resolved and such behaviour continues, what options do customers have?n* Who will be held accountable if essential medicines are delayed or if a customer's safety is compromised? This is not merely an inconvenience. Such behaviour can become a serious safety concern, especially when essential medicines are involved. Customers should not have to face intimidation, disrespect, or an attitude that suggests that complaints will make no difference. I request Amazon's senior management and customer experience team to investigate this matter, take appropriate action, and ensure that delivery personnel treat customers respectfully and follow proper delivery protocols. Customers deserve accountability, respect, and reliable service—not excuses or an attitude of impunity. I hope Amazon India takes this concern seriously and implements measures to prevent such incidents from happening to other customers. #Amazon #CustomerExperience #CustomerRights #Accountability #CustomerSafety #DeliveryIssues #AmazonIndia

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  1. Case filed

    System · 23 Oct 2026, 8:23 am

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