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Amazon India - Repeated Laptop Delivery Failures During Prime Day & Great Indian Festival Sale 2026

AmazonPC-2026-02671E-commerceAnonymous ·
From a Loyal Amazon Prime Member and Former Employee to a Disappointed CustomernAmazon Business Samir Kumarn I have been purchasing from Amazon India since 2013 and have been a Prime member for years. I also worked at Amazon for 4.5 years, so I understand how strongly the company has traditionally focused on customer satisfaction. However, my experiences during the 2026 sales have been extremely disappointing. Incident 1: Prime Day Sale 2026nI ordered a laptop for my nephew. The promised delivery date passed, and despite assurances of delivery within 24 hours, Amazon eventually informed me that the order could not be delivered and a refund would be issued. Incident 2: Great Indian Festival Sale 2026nI ordered another laptop for my nephew, with delivery promised by 17 October. The parcel reached the nearest courier centre, but no delivery attempt was made. Despite contacting customer service three times and receiving repeated assurances of delivery within 24 hours, my order remains undelivered as of 21 October. My concern is not just about delayed delivery. It is about accountability and customer trust. As a former employee and long-time customer, I never expected to experience this level of service from Amazon. Repeated promises without resolution are unacceptable. I urge Amazon India to investigate these issues and improve its delivery service. I also request government and consumer protection authorities to strengthen regulations against misleading discounts, false delivery commitments and irresponsible service. If customers pay for a product and subscribe to Prime, shouldn't they expect reliable service and accountability? Customer trust takes years to build but can be lost through repeated poor experiences. #AmazonIndia #CustomerExperience #ConsumerRights #CustomerService

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  1. Case filed

    System · 21 Oct 2026, 4:47 pm

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