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Amazon customer alleges short delivery of less than 1/3rd order, forced to wait 5-day SLA for investigation

AmazonPC-2026-02658E-commerceAnonymous ·
I never knew Amazon was in the business of taking full money for an order I, delivering less than 1/3rd of it and then marking the order delivered. What is worst is that they have a SLA of 5 days (as per their official customer service) for investigation of short delivery. I thought Amazon Amazon Web Services (AWS) was built with a vision of being most customer centric company in the world? So while the customer has to wait 5 days for the Investigation Ninja team at Amazon to even revert with an update... forget the resolution... the money paid upfront has been comfortably banked by Amazon. Now what happens to the work that has been put in a limbo by the awesome tactics of Amazon ..Mehhh..who cares? Well atleast the folks at Amazon dont. What is even more pathetic is that their customer care reps themselves are not aware of how many cartons were delivered in the order (time for a CRM/Logistics ERP upgrade?) and whether the order could even be packed in a single carton. I mean if Amazon Amazon Web Services (AWS) wants to earn interest off my money or use it to pay off some supplier without delivering my full order...I would be ok to help nonetheless...but pretty please atleast ask? I hope you could sensitize your customer service to have more empathy and provide real solutions instead of parroting a script. I hope this issue can get your attention and help provide a satisfactory solution keeping in mind the order value.

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  1. Case filed

    System · 21 Oct 2026, 11:45 am

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