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Flipkart took payment for a prepaid Big Billion Days order but didn't ship it, giving repeated "wait 24–48 hours" replies

FlipkartPC-2026-03378E-commerceAnonymous ·
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🚨 FLIPKART: BIG BILLION DAYS SUCCESS FOR YOU, A COMPLETE NIGHTMARE FOR YOUR CUSTOMERS! #KalyanKrishnamurthy #HemantBadri #ManiBhushan #RajneeshKumar #Flipkart #EkartLogistics I have had enough of Flipkart's pathetic customer service and complete lack of accountability. I placed a prepaid order during the Big Billion Days sale. My money was accepted immediately, but where is my shipment? For several consecutive days, all I have received is the same ridiculous response from customer support: "Please wait another 24–48 hours." Wait for what? Another excuse? Another scripted call? Another empty assurance? Even after escalating the matter publicly on LinkedIn, there is absolutely no meaningful resolution. What is the point of celebrating record-breaking BBD sales when customers are struggling to receive orders they have already paid for? Questions for Flipkart's senior management: 1. Who is accountable for undelivered prepaid orders? 2. Why is nobody taking ownership of customer complaints? 3. Is your customer support team genuinely resolving issues or simply buying time with scripted responses? 4. Does senior management even know what customers are experiencing on the ground? I don't want another apology, another assurance or another 48-hour deadline. I DEMAND MY FULL REFUND. I NO LONGER WANT THE SHIPMENT. My decision is final: - Uninstalling Flipkart. - No more purchases from Flipkart. - No more trusting a platform that cannot honour its basic commitments. @Kalyan Krishnamurthy, @Hemant Badri, @Mani Bhushan, @Rajneesh Kumar — this is a direct question to your leadership: Is this the standard of customer experience you are proud of? Stop celebrating sales numbers while ignoring customer suffering. A company that can collect money instantly but cannot deliver an order or provide a resolution has a serious accountability problem. You have lost my trust as a customer. #Flipkart #BigBillionDays #CustomerExperience #CustomerRights #Accountability #Ekart #ConsumerRights +5 ​

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  1. Case filed

    Filer · 4 Nov 2026, 4:45 am

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