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Flipkart rejected my return despite unboxing video showing an empty parcel for a Timex watch, with no callback

FlipkartPC-2026-03387E-commerceAnonymous ·
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Flipkart Flipkart Seller Hub I am writing to raise a serious complaint regarding my order OD339054188462489100, for a Timex watch that I ordered from Flipkart. At the time of placing the order, the product was showing Open Box Delivery, which gave me confidence that the package would be verified at the time of delivery. However, the parcel was delivered through Shadowfax. The delivery person handed over the package and left immediately. As I had concerns about the package, I immediately recorded an unboxing video while opening it. To my complete shock, the parcel was completely EMPTY. The Timex watch and all other contents were missing. I immediately raised a complaint with Flipkart and submitted the required details along with the unboxing video as evidence. However, despite providing clear evidence, my return request has been rejected. Are you seriously kidding me? I have already shared the unboxing video clearly showing that I received an empty parcel. Your team assured me that someone would call me regarding this issue, but I have still not received any callback. Instead, I can see that my return request has been rejected without a satisfactory explanation. This is extremely frustrating and unacceptable. How can a customer be held responsible for receiving an empty package when clear video evidence has already been submitted? I request Flipkart to take the following actions immediately: Reopen my complaint and conduct a proper investigation. Verify the packing records, shipment weight, seller dispatch details and Shadowfax delivery records. Review the unboxing video and all supporting evidence submitted. Arrange an immediate callback from the concerned escalation team. Process a full refund or provide an appropriate resolution. Order ID: OD339054188462489100 I need a callback from your team within the next 24 hours. If I do not receive a callback or a satisfactory resolution within this timeframe, I will be compelled to escalate this matter to the appropriate Consumer Court/Consumer Disputes Redressal Commission and pursue the matter through the formal consumer grievance process. I have cooperated throughout this process and provided all the evidence requested. I expect Flipkart to take responsibility, investigate the matter fairly and resolve this without further delay. Please do not close or reject my complaint again without a proper investigation. I expect an urgent response. Kalyan Krishnamurthy Hemant Badri Chetan Kumar.C Syed Shakeel Ahmed Wasim Hussain ​ ​ ​ ​

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  1. Case filed

    Filer · 4 Nov 2026, 5:04 am

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