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Flipkart marked Minutes order as delivered after customer refused wrong items, ignoring cancellation requests for 1.5 hours

FlipkartPC-2026-03377E-commerceAnonymous ·
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Extremely Disappointing Experience with Flipkart Minutes Order ID: OD439058169451975500 On 3 November 2026, when the delivery person arrived, I noticed that the products were incorrect and the order was supposed to be an open-box delivery. I immediately refused to accept the order and asked him to return it. The delivery person tried cancelling it for around 15 minutes but couldn’t. I contacted Flipkart Minutes customer support, who assured me that the entire order cancellation request had been raised and the rider could return to the store. After returning to the store, the rider called me an hour later saying the cancellation was still pending. I clearly confirmed that I had not accepted any products. He again assured me it would be cancelled. Shockingly, after another 30 minutes, the order was marked as DELIVERED from the store, even though I never received a single item! How can Flipkart mark an order as delivered without handing over any products to the customer? I demand an immediate investigation and a full refund of my order amount. If this is not resolved, I will escalate the matter to the Consumer Commission. Flipkart , this is unacceptable. I expect accountability and an immediate resolution. #FlipkartMinutes #Flipkart #ConsumerRights #ConsumerComplaint ​

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  1. Case filed

    Filer · 4 Nov 2026, 4:44 am

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