Panchaayat
OpenComplaint

Flipkart delayed a return pickup and refund for days and marked a second order delivered when it never arrived

FlipkartPC-2026-03414E-commerceAnonymous ·
0 views0 subscribers0 comments0 shares
Dear Flipkart Management Team, I am extremely disappointed and frustrated with Flipkart's service. I placed two orders, and unfortunately, both have turned into terrible experiences. Issue 1 – Return Pickup Not Completed & Refund Delayed I received my first order on the 23rd. Since I was not satisfied with the product, I raised a return request on the same day. However, the product has still not been picked up. Since the 24th, your customer support team has repeatedly been telling me to wait until 11 PM, claiming that the pickup executive may arrive by then and my refund will be processed afterward. This has been repeated for days, but neither has the product been picked up nor has my refund been initiated. Issue 2 – Product Not Delivered but Marked as Delivered My second order was supposed to be delivered yesterday, but I never received the product. Surprisingly, the order status shows "Delivered." When I contacted customer support, I was told that sometimes undelivered products automatically get marked as delivered and that I would receive a refund. What kind of service is this? Why should a customer suffer, repeatedly contact customer support, and wait indefinitely for either the product or their own money? Flipkart, this is completely unacceptable. Your customers trust your platform and pay their hard-earned money, but what they are getting in return is false assurances, misleading delivery updates, unnecessary delays, and endless frustration. I demand the following: 1. Immediate initiation of my refund for the first order without any further excuses or unnecessary delays. 2. Immediate refund for the second order, which was never delivered but incorrectly marked as delivered. 3. A proper investigation into both cases and accountability from the concerned delivery and customer support teams. 4. Written confirmation of the refund timelines and resolution of both complaints TODAY. I will not accept another automated response or another promise to wait until 11 PM. Flipkart needs to understand that customer trust is earned through service, not empty promises. I expect an immediate response and resolution from the senior management team. #Flipkart #CustomerService #ConsumerRights #ConsumerComplaint #RefundDelay #Ecommerce

Source links

History

  1. Case filed

    Filer · 4 Nov 2026, 8:01 am

Comments (0)

    Log in to comment or upvote.

    More complaints about Flipkart

    FlipkartPC-2026-03391·

    I had placed an order for 2 Kids Costumes on 22nd October, which was delivered on 27th…

    I had placed an order for 2 Kids Costumes on 22nd October, which was delivered on 27th October. One dress was perfectly fine, but the second one had a size issue. Due to this, I raised a replacement request which was approved on 31st Octob

    OpenComplaint00
    0
    FlipkartPC-2026-03387·

    Flipkart rejected my return despite unboxing video showing an empty parcel for a Timex watch, with no callback

    Flipkart Flipkart Seller Hub I am writing to raise a serious complaint regarding my order OD339054188462489100, for a Timex watch that I ordered from Flipkart. At the time of placing the order, the product was showing Open Box Delivery, whi

    OpenComplaint00
    0
    FlipkartPC-2026-03378·

    Flipkart took payment for a prepaid Big Billion Days order but didn't ship it, giving repeated "wait 24–48 hours" replies

    🚨 FLIPKART: BIG BILLION DAYS SUCCESS FOR YOU, A COMPLETE NIGHTMARE FOR YOUR CUSTOMERS! #KalyanKrishnamurthy #HemantBadri #ManiBhushan #RajneeshKumar #Flipkart #EkartLogistics I have had enough of Flipkart's pathetic customer service and com

    OpenComplaint00
    0
    FlipkartPC-2026-03377·

    Flipkart marked Minutes order as delivered after customer refused wrong items, ignoring cancellation requests for 1.5 hours

    Extremely Disappointing Experience with Flipkart Minutes Order ID: OD439058169451975500 On 3 November 2026, when the delivery person arrived, I noticed that the products were incorrect and the order was supposed to be an open-box delivery.

    OpenComplaint00
    0
    FlipkartPC-2026-03376·

    Flipkart left a size-replacement request pending since 31 Oct with no support response and threatened a cancellation fee

    > *Seeking Help: Unresolved Flipkart Replacement Issue Since 31st Oct* > > I had ordered a Grey Rabbit costume for my daughter for Diwali celebrations. Due to a size issue, I raised a replacement request on 31st October. > Unfortunately, th

    OpenComplaint00
    0

    All Flipkart complaints, customer care & support →