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Cleartrip issued only a partial refund for two cancelled SpiceJet flights and withheld the rest for 15+ days

CleartripPC-2026-03317OtherAnonymous ·
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20+ DAYS. TWO FLIGHTS CANCELLED. NO REFUND. NO ACCOUNTABILITY. I am extremely disappointed and frustrated with the way SpiceJet Limited has handled the cancellation of both my flights and the subsequent refund process. It has been over 15+ days, and despite repeatedly calling and emailing SpiceJet Limited, I have received no satisfactory response and, more importantly, no refund. What makes the situation even worse is that SpiceJet Limited provides customer care numbers, but reaching an actual representative seems impossible. Calls remain on hold for what feels like forever, with nobody answering and no meaningful assistance provided.What is the point of providing customer care numbers if customers cannot get through to anyone? Both bookings were made through Goibibo and Cleartrip, yet the experience has been equally frustrating. Goibibo has failed to provide a meaningful response. There is no communication just a refund track progress and they are keeping on postponing the refund date. Meanwhile Cleartrip has made a partial refund saying the rest will come once the airline gives the refund this left me chasing multiple companies, with nobody willing to take responsibility or provide a clear resolution. As a customer, I fulfilled my responsibility by paying for the tickets. Why should I have to spend weeks chasing companies, making unanswered calls, waiting endlessly on hold, and sending repeated emails just to get my own money back for flights that were cancelled? Is this the standard of customer service passengers are expected to accept? I am publicly raising this issue because the usual channels of communication have failed me so far. I urge the SpiceJet Technic Private Limited leadership team, Goibibo and Cleartrip management, and the relevant consumer authority to intervene and resolve this matter immediately. I expect: - A full refund for both cancelled flights. - A clear explanation for the delay. - Written confirmation of when the refund will be processed. Customers deserve better than silence, unanswered calls, endless hold times, repeated follow-ups, and being passed between companies. Taking payment is easy. Taking responsibility when things go wrong is what defines a company's commitment to its customers. I hope this post reaches the people who can actually resolve this issue. I would also appreciate guidance from the relevant consumer grievance authorities on the next steps. #Spicejet #Goibibo #Cleartrip #ConsumerRights #CustomerExperience #ConsumerGrievance #ConsumerCommission #AirSewa #highlight +5

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  1. Case filed

    Filer · 3 Nov 2026, 7:18 pm

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