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Yatra confirmed a SpiceJet flight, then left customer cancelled it 23 hours before departure with no alternative or support

YatraPC-2026-03326Airlines & TravelAnonymous ·
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A confirmed flight cancelled less than 24 hours before departure. No alternative. No proper customer support. Is this how SpiceJet and Yatra treat their customers? I am extremely disappointed with @SpiceJet and @Yatra.com. My Bangalore–Bagdogra flight (SG-751) was scheduled for 1 November 2026. On 30 September, Yatra sent me a confirmation email. I planned my travel accordingly. But on 31 October at 6:45 AM, just 23 hours before departure, I received an email saying that SpiceJet had cancelled my flight. What is even worse is the customer support experience. I called Yatra customer care, but the representative said they were not the right person to answer my questions. I then called the number mentioned in my booking. After entering my booking reference, I was told that it did not exist, and the call was disconnected. So here I am, one day before my journey, without a flight, without an alternative and without anyone willing to take responsibility. My questions are simple: Why confirm a booking if the flight can be cancelled at the last moment? Why has no alternative flight been offered? Why should passengers bear the financial burden of last-minute cancellations? Why is customer support practically unreachable when customers need it most? Airfares are already extremely expensive. Passengers pay for tickets, plan their schedules and make arrangements. A simple cancellation email cannot be considered a resolution. I demand an immediate alternative flight without additional charges, a written explanation and the refund/compensation applicable under DGCA regulations. I am escalating this matter to the Ministry of Civil Aviation, DGCA and AirSewa, and will pursue appropriate consumer and legal remedies. Screenshots of my confirmation email, cancellation email and booking status are attached. A confirmed booking should mean something. Customers deserve accountability, not automated cancellation emails. SpiceJet Limited Yatra Online Ltd. Directorate General of Civil Aviation (DGCA) DGCA India Yatra for Business Yatra For Business Yatra Hospitality Partners SpiceJet Technic Private Limited SpiceJet Limited @Kinjarapu Ram Mohan Naidu @Ajay Singh @SpiceJet @Dhruv Shringi @Yatra Online #SpiceJet #Yatra #FlightCancellation #DGCA #ConsumerRights #AirSewa

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  1. Case filed

    Filer · 3 Nov 2026, 7:45 pm

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