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Jio SIM won't unlock despite correct PIN, and the Lost SIM portal fails to show accounts so PUK can't be retrieved

Reliance JioPC-2026-03458TelecomAnonymous ·
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Subject: Request for Urgent Resolution – Jio SIM PUK Retrieval Issue and Non-Functional Lost SIM Login Portal Dear Jio and Reliance Jio Team, I am facing a serious issue with a Jio SIM that requires technical assistance from your team. The SIM is PIN-locked, and even after entering the correct SIM PIN, it does not get unlocked. The same SIM has been tested on two different mobile phones, including a POCO device, but the issue persists. Here are the key observations: - The correct SIM PIN is being entered, but the SIM remains locked. - Entering an incorrect PIN reduces the remaining attempts, confirming that the PIN verification process is responding. - Currently, 8 PIN attempts remain. - Restarting or rebooting the device and testing the SIM on another phone did not resolve the issue. The biggest problem is accessing the PUK code. Jio Customer Care directed us to the official Lost SIM Login portal: https://lnkd.in/gcf3PiU2 However, after entering the Jio mobile number, the verification page displays "Please select an account", but no account selection option is available. We have tested the portal on both mobile and desktop browsers, but the same error persists. We also contacted Jio Customer Care through email. Although the support team suggested using the same portal again, the actual portal issue remains unresolved. Currently, we do not have access to another Jio number to use the 199 IVR service. I request the Reliance Jio technical and customer support teams to: 1. Investigate and fix the account selection error on the Lost SIM Login portal. 2. Provide an alternative and accessible method to retrieve the PUK code. 3. Investigate why the SIM does not unlock despite entering the correct PIN. 4. Escalate this issue to the relevant technical team and provide a service request or ticket number. Our priority is to unlock the existing SIM and retain the same mobile number without unnecessary SIM replacement. I hope the Jio team will look into this issue and provide a proper resolution instead of repeatedly directing customers to a portal that is currently not working. Looking forward to a prompt response and resolution. #RelianceJio #JioCare #JioSupport #CustomerExperience #Telecom ​ ​ ​ ​

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  1. Case filed

    Filer · 4 Nov 2026, 9:31 am

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