MetaUnverified

Under India's IT Rules 2021, significant social media intermediaries (over 5 million users), including Facebook, Instagram and WhatsApp, are legally required to appoint a Grievance Officer, a Nodal Contact Person, and a Chief Compliance Officer resident in India. Meta has stated it appointed such officers, with contact details published on its platform help pages.

Users can escalate to India's Grievance Appellate Committee (GAC), a government body set up under the IT Rules to hear appeals against decisions made by grievance officers of social media intermediaries, including Meta.

Yes. Under the IT Rules, Meta publishes monthly compliance reports disclosing the number of grievance-mechanism reports received for Facebook and Instagram in India and the proportion actioned.

First write to Meta's customer support with your reference numbers and what you want resolved. If you don't get a satisfactory reply, raise a public complaint on Panchaayat: it gets a permanent page, an open comment thread and a way for Meta to respond on the record.

We don't have verified contact details for Meta yet. Check the company's official website or your account statements for its customer care number and support email. Panchaayat is independent and not affiliated with Meta.

4 public complaints have been filed against Meta on Panchaayat, of which 0 are marked resolved.

Escalate through the regulator or consumer forum relevant to the service (see the escalation options on this page). Keep your complaint and any reply on the public record — silence from the company becomes visible too.