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This concerns my Zomato delivery account, which has been placed on hold

ZomatoPC-2026-02399Food Delivery & Ride-hailingAnonymous ·
This concerns my Zomato delivery account, which has been placed on hold. As a new rider, I was unaware of the policy regarding order denials, and because I declined some orders, Zomato put my account on hold. @zomato @zomatocare @deepigoyal @gunjan2307 @tukster16nnI raised several multiple support tickets and repeatedly requested customer care to remove the hold so I could continue working; however, I only receive automated responses from an AI, which fail to resolve the issue. I have tried many times, but no avail.nnI also attempted to contact my fleet coach, Vishnu Kumar, but he is never available and offers no assistance—he simply tells me to raise a ticket, which only leads to more automated AI responses rather than a conversation with a human who could actually address my problem.nnI have made significant efforts, yet the Zomato team has provided no solution. I paid the full joining fee, only for my account to be placed on hold within just two days due to order denials—something I was not informed about when I started.

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  1. Case filed

    System · 18 Oct 2026, 10:32 am

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