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Zomato - Wrong Order Delivered via Rescue Food, Double Charging Concern and Only 50% Refund Offered

ZomatoPC-2026-02324Food Delivery & Ride-hailingAnonymous ·
Disappointing Customer Experience with Zomato Wrong Order, Double Charging & No Proper ResolutionnnToday, I ordered Sabudana Khichdi through Zomato's Rescue Food option. I specifically chose this item because I wanted something simple, non-spicy, and without onion and garlic.nnHowever, instead of Sabudana Khichdi, I received Aloo Chaat — completely different from what I ordered and not suitable for my intended meal.nnWhat made the experience even more disappointing?nn1. Wrong food delivered: I ordered a specific dish, but received something entirely different.n2. Double charging concern: The order involved a charge to the original customer and another charge to me, yet I still received the wrong food.n3. Unsatisfactory resolution: When I raised a complaint, Zomato refunded only 50% of the amount. But what am I supposed to do with food that I never ordered and cannot use for my intended purpose?nnThe issue is not just about a partial refund. It is about accountability, transparency, and customer satisfaction.nnAs customers, we trust food delivery platforms to deliver what we order. If the wrong item is delivered, the customer should not have to bear the financial loss or the inconvenience caused by the mistake.nnI hope Zomato reviews this case and provides a fair resolution rather than treating the complaint as merely a partial-refund issue.nnA good customer experience is not just about delivering food; it is about taking responsibility when things go wrong.nn#Zomato #CustomerExperience #CustomerService #ConsumerRights #FoodDelivery

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Item Received
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  1. Case filed

    System · 18 Oct 2026, 6:21 am

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