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Zomato - Delayed Support Response, Chat Technical Failures & Missed Order Cancellation Window

ZomatoPC-2026-02538Food Delivery & Ride-hailingAnonymous ·
Dear Zomato, is this what customer service has come down to? I placed an order for food products and requested cancellation. What followed was an incredibly frustrating customer service experience. It took 8–9 minutes for customer support to respond while already connected to the chat— time that mattered, because by then, the order had already gone out for delivery and the delivery partner was almost at my location. And just when I tried to communicate further, the chat itself started facing technical issues. I was unable to send messages or receive them properly. Let that sink in. A customer reaches out for help, waits nearly 10 minutes for a response, and then cannot even communicate because the support system itself fails. What exactly is the purpose of customer support if customers cannot get timely assistance when it matters most? Zomato is a major consumer-facing platform. Customers expect convenience, accountability, and a functional support system — not delayed responses and technical glitches that leave them helpless.( not the 1st time ) I understand that operational challenges can happen. But when the customer experience breaks down at every step, it raises serious questions about the quality of support being provided. Customer service is not just about having a chat option in the app. It is about actually being available when customers need help. Zomato, this experience was deeply disappointing. I hope someone from your customer experience team takes accountability and looks into this instead of letting another customer go through the same frustrating cycle. Convenience cannot be your selling point while customer support becomes your biggest failuren Zomato #CustomerExperience #CustomerService #ConsumerRights #CustomerFirst Zomato Care ALBINDER Singh Deepinder Goyal online complaint service consumer complaint

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  1. Case filed

    System · 20 Oct 2026, 6:57 am

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